B.Com In Banking & Insurance (BCBI) Sem I 2019 2020 Nov 2020 BUSINESS COMMUNICATION Question Paper - Mumbai University | munotes

Questions asked in this paper

1. Q1 a) Match the columns ( any 8 ) 8 marks
2. Q2 Kinesics b. Nearness
3. Q5 C of communication e. Facial expression
4. Q6 Persuasion f. Distance
5. Q9 Posters i. Consensus
   • b) State whether the following statements are true or false ( any 7 ) 07
6. Q1 Silence is an effective method of communication
7. Q2 The inside address is a compulsory part of a business letter
8. Q3 The sender and the encoder maybe to different persons
9. Q4 Grapevine is a formal primary channel of communication
10. Q6 Communication gap can be created due to a physical barrier to communication 7, Complaints and suggestions boxes facilitate upward vertical communication
11. Q8 Proxemics is the study of how people use the space around them to communicate
12. Q9 Video conferencing can be done through internet
13. Q2 a) List any five advantages and disadvantages of oral communication 8 marks
    • b) List out the rules for effective listening 07
    • c) What is the importance of body language in communication 08
    • d) Illustrate the process of communication 07 Explain the advantages and disadvantages of common pattern of informal communication 15
    • b) Explain the term Business Ethics with special reference to personal integrity at workplace 15
14. Q4 Mrs Minal has been offered the post of senior accountant with Infra Technology Limited Shivaji Nagar Pune draftt a letter of job acceptance on her behalf use
    • b) Draft a letter of application with CV for the post of senior manager with Deluxe
    • c) Mr John has decided to resign from his position as an accountant with Progress Private Limited Mumbai to seek a permission to resign for better position in multinational company write a resignation letter on his behalf use semi block form 08
    • d) Draftt a letter of application with CV for the post of Social Advisor for the firm at South Mumbai use full block form 07 short notes ( any three) 15
15. Q1 Computer ethics
16. Q2 ‘You’ attitude
17. Q4 Education as an objective of communication
18. Q5 Psychological barrier

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