B.Com In Banking & Insurance (BCBI) Sem I ATKT BUSINESS COMMUNICATION Question Paper - Mumbai University | munotes

Questions asked in this paper

1. Q1 A. Fill in the blanks with suitable options: (Any Eight) 8 marks
   • 1) IS a Secondary, informal channel of communication
   • 2) Media ethics overlap with
   • 3) Non-verbal communication is a . to verbal communication
   • 4) Notices and circulars are examples of . communication
   • 5) People of different time zones often have a problem in communication. This is an example of a. Barrier to Communication
   • 6) FEQuires the conscious involvement of the listener
   • 7) Gives legal validity to a letter
   • 8) dS the response given by the receiver to the sender’s message
   • 9) A Curriculum Vitae is commonly known
   • 10) Language is also known as
2. Q1 B.State whether the following statements are True or False: (Any Seven) 7 marks
   • 1) Oral communication needs space for storage
   • 2) Formal communication is time consuming and expensive
   • 3) Hierarchy means grading according to status or position in an organization
   • 4) There is complete involvement of the listener in passive listening
   • 5) Speed is the one of the main advantages of using e-mails
   • 6) Sharing confidential documents of an organization without authority or permission is ethically right
   • 7) Managers should be good listeners
   • 8) Digital ethics deals with environmental issues
   • 9) Decoding completes the cycle of communicate
   • 10) Expertise is available for free
3. Q2 A. List and explain the Factors of Communication. 7 marks
   • B. Discuss any four advantages and disadvantages of
   • C. List and explain any three Physical Barriers to Communication Suggest methods to overcome them. (07)
   • D. What are the advantages and disadvantages of Upward
4. Q3 A. Distinguish between Listening and Hearing. Discuss the importance of Listening 15 marks
   • B. Explain the ways in which an ethical workplace culture can be 15
5. Q4 A. Draft a Letter of Application with a Curriculum Vitae in reply to the following advertisement: Applicants should be graduates from a recognized University and must have minimum two years’ experience in a similar capacity.’ (Use the Complete Block layout) 10 marks
   • B. Draft a Letter of Job Acceptance on behalf of Mr. Khanna for the post of a Senior Supervisor in a multinational company (Use the Modified Block layout) 5
   • C. Write a Letter of Application letter with a Curriculum Vitae in response to the following advertisement: “Wanted a Trainee Manager for a reputed company. Graduates may apply to Box no. 6795, The Times of India, Mumbai 400 001 (Use the Complete Block layout) 10
   • D. You have got admission for the MBA course ina reputed Management Institute. Draft a Letter of Resignation addressed to your current employer. (Use the Semi Block layout) 5
6. Q5 Write short notes: (Any Three) 15 marks
   • 1) Importance of Feedback in Communication
   • 2) Office Etiquette
   • 3) Disadvantages of Written Communication
   • 5) Advantages of Internet

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