B.Com In Banking & Insurance (BCBI) Sem I 2023 2024 Dec 2024 BUSINESS COMMUNICATION I Question Paper - Mumbai University | munotes

Questions asked in this paper

1. Q1 A) Fill in the blanks from the options given below:-(Any 8) The sender of the message is 8 marks
   • 2. is given when employees violate the rules of the organisation
   • 4. Language barriers are also barriers
   • 6. Ethics is derived from the word ‘Ethos’
   • 7. The ending of the letter is also called as 8 Diplomacy and go together in letter-writing 9 Gender discrimination causes in an organisation is. very popular as it is fast, free and easy to use
2. Q1 B) State True or False:-(Any 7) 7 marks
   • 1. Communication is derived from the Latin word communicare
   • 2. Motivated employees work more efficiently and productively
   • 3. Facial expressions are a type of non-verbal communication
   • 4. Psychological barriers create obstacles in communication
   • 5. Silence in communication conveys several meanings
   • 6. Ethical practices must not be followed by business organisations
   • 7. A business letter does not require signature of the sender E-mails should carry emojis and smileys
   • 9. Persuasive messages follow the DIY rule
   • 10. Alexander Graham Bell invented the computer SEM I SUB -BUSINESS Marks 75
3. Q2 a) Define Communication and explain its importance. 8 marks
   • b) State the meaning and types of Non-verbal communication. 7
   • c) Explain the advantages and disadvantages of using the internet. 8
   • d) State in brief horizontal communication. 7
4. Q3 a) What are Psychological barriers and how do they affect communication? 8 marks
   • b) Discuss the importance of business ethic. 7
   • c) What is meant by Personal Integrity at workplace? 8
   • d) State the various barriers to Listening. 7
5. Q4 a) Write a resume of Anisha Patel for the post of IT Consultant advertised in Times of India to Box No. 133, Mumbai-400001. Only freshers need to apply. (08)
   • b) Write a letter of resignation by Yash Mehra to the Manager of Carvo Metal Works and the reason for his resignation. (07) State the importance of letter writing in business correspondence. (08)
   • d) Elaborate the principles of effective e-mail writing. 7
   • a) Explain in detail any three Modes of communication. 15
   • b) Write Short Notes on:-(Any 3) 15
   • 1. Communication Process
   • 2. Advice
   • 3. Oral communication,
   • 4. Tclephone etiquette
   • 5. Surrogate advertising

Read from the scan above, so a character or two may differ. The scan is the original.