Bachelor Of Management Studies (BMS) SEM I 2023 2024 Dec 2024 BUSINESS COMMUNICATION I Question Paper - Mumbai University | munotes

Questions asked in this paper

1. Q1 A. Fill in the blank with suitable options: (Any Eight) 8 marks
   • 1. Signs and were used when language did not exist
   • 2. is a positive feedback:
   • 4. Visual communication uses to communicate messages
   • 5. Barriers are also known as
   • a. Aplay of words b. Negation of words c. Indifference Respect for the listener
   • 8. E-mails can be sent with the click ofa
   • 9. A resume is accompanied by 10, The fastest means of
2. Q1 B. State whether the following statements are True or False: (Any Seven) 7 marks
   • 1. Message can make use of both verbal and non-verbal symbols
   • 2. Sender encodes a message while receiver decodes the
   • 3. An oral warning is a soft warning Video can be done through internet
   • 5. Communication gap can be created due to distance and not duc to time
   • 6. Listening enables understanding of message
   • 8. Social media tools tend to be available at a very high cost relative to other forms of media
   • 9. Use of jargon shows your command over the language
   • 10. Simple sentences are in official correspondences
3. Q2 A. Explain importance of Communication in corporate world. 8 marks
   • B. Define Communication and explain its process with diagram. 7
   • D. List the advantages and disadvantages of Grapevine communication, 7
4. Q3 A. Explain the characteristics of Non-verbal 8 marks
   • B. Explain the advantages and disadvantages of Oral 7
   • C. How does language act as a barrier to communication? 8
   • D. Explain the advantages of effective listening. 7
5. Q4 A. Draft a Letter of Application for the post of a Senior Manager at United Pvt. Ltd., Lower Parel, Mumbai. Use the Complete Block Format. (8)
   • B. Mr. Naman Sharma has been offered the post of an IT Administrator in Cloud Computech. Draft a letter of Job Acceptance on his behalf. Use the Modified Block layout. (7)
   • C. Draft a Letter of Application for the post of a HR Manager in Unitech. Info. Pvt. Ltd. Use the
   • D. Mr. Rakesh Verma has been working,as Accounts Manager with Omega P\t Ltd. Since the past Ten years and would like to resign from his post. Draft a letter of Resignation on his behalf Use the Semi Block Layout
6. Q5 A, What are the barriers to effective listening? How can we overcome 8 marks
   • B. Define business and explain its importance? 7
7. Q5 Write short notes on the following (Any three) 15 marks
   • 2. SMS Communication
   • 3. The Halo Efteet
   • 4. Business Ethies
   • 5. Encoding and Decoding

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