Bachelor Of Management Studies (BMS) SEM I 2016 2017 March 2017 FHS Question Paper - Mumbai University | munotes

Questions asked in this paper

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1. Q1 A. State whether the following statements are true or false (Any Eight) i, Human beings are homogeneous yet heterogeneous,
   • ii. Type B personality is highly stressed
   • iv. Birth order does not have an influence on personality Individuals differ in their levels of stress tolerance Interpersonal conflict is a conflict within an individual
   • vii. Resistance to change Is a natural phenomenon
   • viii. Conflicts are always destructive = ix. Expert power comes from specialized learning A conditioned response is learned response B Match the following.(Any Seven) u7
   • 1. Personality a. Nature
   • 4. theory d. Wav of thinking, feeling behaving
   • 6. Stereotypes f. Acceptable standards of
   • 8. Norms g
   • 10. Red Hat of people
   • j. Body language
2. Q2 4a What are the ways of reading emotions? What are the common errors that occur in perception process? 07 What is emotional intelligence? What are the dimensions of emotional intelligence? 08 What is attitude? How are attitudes formed? 07 Discuss types of forma! and with examples. 08 8 marks
   • b) What are the various causes of political behaviors in an organization? a7
   • c) the ways of conflict resolution? 08
   • d) the different levels.of conflicts? 07
3. Q4 a) .Writea note theory of need hierarchy? How can organizational culture be created and maintained? 07 8 marks
   • c) What are monetary and non-monetary ways to motivate an employee?
   • d) the functions and characteristics of organizational culture?
4. Q5 a) Suggest methods to implement change in an organization successfully? 8 marks
   • c) Write short notes on: (Any 3) 15 1, Physiological symptoms of stress
   • 2. Narcissism
   • 3. Stereotyping
   • 5. Lateral thinking

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