Bachelor Of Management Studies (BMS) SEM I 2019 20 Nov 2019-20 BUSINESS COMMUNICATION Question Paper - Mumbai University | munotes

Questions asked in this paper

1. Q1 Fill in the blanks with appropriate words ( any 8 ) OS Decision supported by majority of members of the is known as the decision
2. Q2 PR activities aim to achieve underlying and acceptance based on
3. Q3 of an organisation
4. Q4 Crisis management is the work of public
5. Q5 address is a speech by a chiefguest about the purpose, need and possible outcomes of conference ( keynote, welcome. farewell )
6. Q6 The word conference is derived from latin word
7. Q8 Staff committee is an committee ( advisory. Ad Hoc, standing ) 9, meeting are conducted once a year ( general. once, annual )
8. Q10 Paperwork is the responsibility of wt manager, chairman )
   • b) State whether the following statements are true or false (any 7) 07 Participants do not have voting right in a conference +
9. Q2 Resolution are recorded in the past tense
10. Q3 Agenda is the list of items to be discussed in the
11. Q4 Interviewee is in control of an interviewer
12. Q5 The internet is used by the PR department
13. Q6 Interviews are conducted by one person only 7.Suggestion schemes are download communication
14. Q8 Event management is handled by PR professionals
15. Q9 Guest speakers are sent thank you
16. Q10 Research paper is analysed in a conference
17. Q2 Discuss the steps involved in interview process \
    • b) Explain the functions of chairperson in the meeting \ What is conference? what are the preparations required for holding a conference 08
    • d) Define PR. discuss the various measures required for promoting internal PR \
18. Q3 A committee has been appointed to investigate the feasibility of starting Book Stall at your college write a report with recommendations by the committee OS
    • b) You have ordered a pressure cooker from Flipkari us an online utensil selling company item received by you were in a damage condition write a létter of asking for either replacement or refund of the amount paid by you
    • c) Draft a notice and agenda for the board meeting of Joshi and Joshi Associates
    • d) General manager of Leena group of hotels wants to enquire about the textile items to Gupta Industries Limited ask the quotation of 300 bed sheets and 400
19. Q4 a) Draft a letter addressed to the president of district consumer redressal forum Mumbai complaining about the television sold to you by Drishti Electronics
    • b) The passport has not been issued to you in spite of submitting all the required documents on time draft a letter to Right to Information Act asking about the delay 07
    • c) Draft a sales letter to promote the sale of Pressure cooker Use semi block form. O8
    • d) Summarise the following passage 07 The Commonwealth Scientific and Industrial Research Organization (CSIRO) is Australia's main scientific body. They conducted a research on the toxicity of the interior of new cars over a period of two years. Steve Brown, the head of the CSIRO's air quality control research unit draws a parallel between the home and the car. He Says, air inside our homes and workplaces is often much more polluted than the air outside. so sitting in your new car can expose you to levels of toxic emissions that are many times bevond health guideline goals." The toxic emissions contain many chemicals and they include for example, benzene, acetone, ethylbenzene, and xylene isomers. The of each are far from benign. Benzene is a cancer-causing agent, acetone is a mucosal irritant, ethylbenzene is a systemic toxic agent, and xylene isomers is a foetal development toxic agent.So what are the precautions that new car owners have to take? Brown pointed Out in a statement that the remedy was simple. "To avoid some exposure to this toxic cocktail, people who buy new cars should make sure that there is plenty of outside air entering the vehicle while they drive it for at least 6 months." The implications are clear. Drivers should refrain from using their car air-conditioners and drive with their
20. Q5 short notes ( any three ) 1S
21. Q2 Technique of interview
22. Q3 Exit interview
23. Q5 Video conferencing

Read from the scan above, so a character or two may differ. The scan is the original.