Bachelor Of Management Studies (BMS) SEM IV 2018 19 May 2018-19 HUMAN RESOUCE CHANGE MGT Question Paper - Mumbai University | munotes

Questions asked in this paper

1. Q1 Proactive change is a change that is initiated by an organization
2. Q2 Purpose of a change is to ensure that changes deliver expected results
3. Q3 Empathy leads to improve communication between the client and the change agent
4. Q5 Team level change does not team in adoption of a new way of doing their
5. Q6 Action Research model was given by A.J. Leavitt
6. Q7 Short term benefits include better understanding of the current system
7. Q8 Management does not have control over internal driven changes
8. Q9 Linkage refers to the degree of collaboration between the change agent and the client
9. Q10 The objective of Total Quality Management is to minimize mistakes in all operational
   • B) Match the following. (Answer any 7 ) Homophility Difference of opinion among individuals Fear of the unknown Role Analysis Technique Organizational Culture Introduction to something new Thomas and Dayal Degree of closeness and similarity 7
   • A. Model
10. Q2 A) Discuss in details the importance of Change 8 marks
    • B) Explain internal forces of change 7
    • C) Explain the resistance to change and sources of Organizational resistance to change 15
11. Q3 A) Explain in detail Kurt Lewin change model 8 marks
    • B) Explain change and its negative impact 7
    • C) Explain in details six box model of resistance to change 8
    • D) Explain in detail the strategies to overcome resistance to change. 7
12. Q4 A) Explain the different types of OD interventions 15 marks
    • B) What are the qualities required for an effective change agent? 8
    • C) What are the determinants of successful Change management? 7
13. Q5 A) what are the guidelines for a consultant in a client — consultant relationship? 8 marks
    • B) What are the Classic skills for a leader? 7
    • C) Short Notes (answer any three) 15
14. Q1 Anticipatory and incremental change
15. Q3 Levels of Change
16. Q4 Tips for clients in a relationship of a change agent

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