Bachelor Of Management Studies (BMS) SEM IV 2017 2018 April 2018 HUMAN RESOURCE ORGANIZATIONAL DEV Question Paper - Mumbai University | munotes

Questions asked in this paper

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1. Q3 Support your answers with diagrams and relevant examples
2. Q1 Attempt any two questions: 15 marks
   • a) Explain what is Organizational Development (OD) and discuss what are the objectives
   • b) OD is important for bringing about desired change in an organization. Explain this statement with regards to how OD is relevant for managers
   • c) Discuss in brief following concepts : li) OD practioner as a coach ili) OD in global setting
3. Q2 Attempt any two questions: 15 marks
   • a) Discuss in what phases can organizational diagnosis can be done in
   • b) What is organizational life cycle? Explain with examples and diagram
   • c) Change Agent plays an important role in the implementations of planned change Explain what are the skills that a Change Agent needs to possess
4. Q3 Attempt any two questions: 15 marks
   • a) What are the steps to be followed in OD intervention? Explain in detail
   • b) Enumerate and explain the types of interventions used in OD
   • c) Why is it important to evaluate OD interventions?
5. Q4 Attempt any two questions: 15 marks
   • a) What and how in power and influence Tactics used by leaders? Explain in terms of OD Comment on politics and Organisation Development
   • c) Write a brief note on Goal approach and Internal process approach of organisational
6. Q5 Read the following case and answer the questions given below: In1980, Ford an automobile manufacturing company was in a depression and in attempt to cut costs. Ford decided to scrutinize some of their department due to inefficient processes. One of their findings was accounts payable department was not as efficient as it could. The division considered of as opposed to Mazda’s (their partner). Mazda was a smaller company, Ford estimated that their department was still 5 times bigger Accordingly, Ford management sets a goal to reduce the number of clerks working in accounts payable by couple of hundred employees. Then they launched a BPR initiative to figure out why was the department so overstaffed. Thus analysis was that when purchase department would write a purchase order, they sent a copy to Account payable. Then material control would receive the goods, and send copy to Accounts payable. At same time, the vendor would send a receipt for goods to accounts payable further Accounts payable department would match the 15 marks
   • Q.P. Code :33383 three orders, if they matched they would issue the payments. Thus took a lot of manpower in Thus as is the case with BPR, Ford completely recreated the process digitally. Thus the need for matching the orders was completely eliminated by online database
   • a) Was introducing BPR successful? Why or why not?
   • b) Comment on OD & BPR interface in this case

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