B.Com In Banking & Insurance (BCBI) Sem II 2022 2023 Apr 2023 I ORGANIZATIONAL BEHAVIOUR Question Paper - Mumbai University | munotes

Questions asked in this paper

1. Q1 A) Complete the following statement by choosing the appropriate answer(any 8) 8 marks
2. Q1 Theory X & Y of motivation
3. Q2 Interpersonal intelligence is also known as intelligence
4. Q3 The use of power is at the of model
5. Q4 The first step in team building is
6. Q5 The has a large hidden area
   • a) Turtle b) Blabbermouth c) Interviewer d) Bull in the China shop
7. Q6 conflict refers to conflict between two persons
8. Q7 The avoid strategy always results in a outcome leaders initiate bold strategic changes to position the organization for the future
9. Q1 B. State whether the sentences are true or false (any 7) 7 marks
10. Q1 There is no problem of work life balance in organization
11. Q2 Hygiene theory of motivation is propounded by Maslow
12. Q3 Theory Y managers believes that people are lazy and irresponsible
13. Q4 Theory Z of motivation is propounded by McGregor
14. Q5 Visual intelligence is also known as artistic intelligence
15. Q6 OD has a system orientation
16. Q7 Resistance to change is a natural phenomenon
17. Q9 Conflict occurs due to differences in values
18. Q10 Organizational culture is transmitted through stories
19. Q2 a) Discuss the four models of OB. 8 marks
    • b) Explain Maslow’s need hierarchy theory with appropriate diagram. Discuss the model of motivation given by Newstrom and Davis. (8) 7
    • d) Explain the challenges faced by OB manager at work place. 7
20. Q3 a. Explain the stages of group development. 8 marks
    • b) Define “Team”. What are the skills required to build a good team? 7
    • c) Explain the different dimensions of personality in Johari window. 8
    • d) Define intelligent quotient? Explain the Gardner theory of multiple intelligence
21. Q4 a) Define Organizational culture. Explain its characteristics. 8 marks
    • b) What is conflict? What are the sources of conflict? 7
    • c) State the strategies to cope up with the stress at work place. 8
    • d) Explain the reasons for resistance to change in the organization. 7
22. Q5 a) Define Organizational development. Explain characteristics of organizational
    • b) What are the different steps involved in an organizational development process. Write short note on (Any three). (15) 7
23. Q3 Job enrichment and Job enlargement
24. Q4 Goal setting
25. Q5 Guidelines for effective feedback as per Johari window

Read from the scan above, so a character or two may differ. The scan is the original.