B.Com In Banking & Insurance (BCBI) Sem II 2018 19 April 2018-19 BUSINESS COMMUNICATION Question Paper - Mumbai University | munotes

Questions asked in this paper

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1. Q2 A is a powerful means of communication within an organisation
2. Q3 Whena is passed in a Meeting it Resolution
3. Q4 A is a decision making body.(Conference Symposium Committee)
4. Q5 Interview is also known Interview. (Selection /Selector Segregation)
5. Q6 Catalogues, price-lists and other literature may be sent by the seller in response to a Letter of
6. Q7 for Attention, , Desire and Action. (Internet Interest
7. Q8 A District Consumer Commission deals with complaints up to the value of Rs
8. Q9 The Right to Information Act was passed in the year (2005 /2006 /2007)
9. Q10 The third stage of a Selection Interview is Match the following: (Any 07) [07]
10. Q1 Dynamics a. Vote of Thanks
11. Q2 Delegates b. Review of Subordinates’ Performance
12. Q3 ‘Flier Videoconferencing
13. Q4 Last the Agenda d. Written Intimation about a Meeting
    • f. Force
    • g. Promotional Material Feasibility Report h. Participants at a Conference
14. Q10 Appraisal Interview j. Studies the Prospects of Starting a New Venture Interview. How should an interviewer prepare to conduct a Selection Interview? [08]
    • B. a Conference? Discuss the various ways to ensure the successful organisation of a conference. 7
    • C. What is a Grievance Interview? Why and how should it be conducted? 8
    • D. Define Public Relations. List and explain any five methods of promoting Internal Public Relations in an 7
    • A. Rashmi Shetty wants to purchase a Platinum vacuum cleaner. Write a Letter of Inquiry on her Sam Electronics, Grant Road, Mumbai inquiring about the various models, their features and prices. Use the Complete Block layout 8
    • Q.P. Code : 35027
    • B. You had ordered 05 cases of glassware from Crystal Stores, Mahim, Mumbai. When you received the cases much of the glassware was chipped or broken because of poor packaging. Draft a Letter of Complaint and ask for a replacement of the damaged goods. Use the Modified Block layout 7
    • C. A Committee has been appointed by Lok Mills, Shahapur to study the causes for number. of staff members leaving their jobs in the last two months. Draft an investigative Business Report on behalf of 8
    • D. Draft the Notice and Agenda for a monthly Board meeting of Swaraj Cotton Textiles, Surat. Also draft Resolutions for the following: 7
    • i) Appointment of a Director ii) Extension of Office Premises
15. Q1 V_ A. Draft a Sales letter to promote the sale of a Treadmill: Use the Semi Block layout. 8 marks
    • B. You had purchased silver jewellery worth Rs. online shopping and had made an payment of the entire amount as COD wasn’t available. You have not got the jewellery for the past two months in spite of several requests -and reminders. Draft a letter addressed to the Consumer Redressal Forum seeking refund of the entire paid amount with suitable compensation. Use the Complete Block
    • C. Draft an RTI Letter seeking information regarding your Passport that has not to youinspite of having submitted the required documents and completing all the necessary formalities over two 8
    • D. Summarize the following passage: Every year, millions of tons of office paper are discarded. Despite the promise of improved computer systems and networking technologies, a paperless society has yet to materialize, and experts now believe it never will. Even so, there are ways to minimize the trillions of documents that are printed each year Computer users should use paper and energy responsible manner. This requires thought and discipline. It can also make work life easier and less expensive by saving time, storage space, and money There are three simple steps one can take. First, think before you print. Do you really need a hard copy (printed copy)? Are people asking for a hard copy when an email attachment would work just as well? If you are concerned that your electronic documents will be lost or altered, back them up and store them on removable media ora Pen Drive. Kept in a safe place, the electronic copy will not change and will always be accessible. Third, encourage others to print wisely. When someone brings you a printed document, ask him or her to send it by email or give it to you on a removable media next time Write Short Notes on the following: (Any 03) [15] 7
16. Q1 Advantages of Meetings
17. Q2 Exit Interview
18. Q4 Functions of the Public Relations Department of an Organization
19. Q5 Promotional Leaflets and Fliers

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