1. What you can pay for
One product, and everything else is free
Question papers, notes, solved papers and syllabus pages are free to read and always will be.
There is nothing to refund on them because nothing is ever charged for them.
The one thing munotes sells is the
Semester Pass,
which unlocks the notes and the solved papers for one semester of one course.
2. Cancelling
There is no subscription to cancel
- • A pass is one payment for one semester. Nothing renews and nothing is charged again.
- • Before you pay, closing the checkout is all the cancelling there is.
- • A pass runs for 365 days from the day you pay and then simply ends.
- • You never need to cancel to avoid a second charge, because there is not one.
3. When the money comes back
A genuine case is refunded
- • Charged twice. Two payments for the same pass, the duplicate is returned in full.
- • Paid and nothing opened. The money left your account and the pass never unlocked.
- • We cannot deliver it. Support tried and the subjects you paid for still are not reaching you.
- • Anything else that genuinely went wrong. Bought the wrong semester and never opened it, paid from the wrong account, something broke that is not in this list. Write in and tell us what happened. We look at each one and refund where the case is genuine, which is a judgement we make on what the order and the account show.
4. When it does not
Reading cannot be handed back
- • A pass you have already read. There is no way to return chapters you have gone through.
- • Changing your mind about a pass that worked exactly as described.
- • Anything free. No payment was taken, so there is nothing to send back.
- • An account closed for abuse, fraud or sharing a pass around.
This is why every pass page shows you the cover of each subject and every chapter in it,
by name and by page, before you pay.
5. How to ask
One email, and what follows it
Write to contact@munotes.in
from the address you paid with. Give us the order id, which is on the page shown right
after payment, the date and the amount, which pass it was, and what went wrong.
- • We normally reply within 2 working days.
- • We may ask for what we need to check the payment before deciding.
- • An approved refund goes back the same way it came and usually lands in 5 to 10 working days. That last stretch is your bank, not us.
6. The rest of it
Cashfree moves the money, not us
Payments are processed by Cashfree Payments. munotes never receives or stores your card,
UPI or bank details, and a refund is sent back through Cashfree to the same method.
Prices are in Indian rupees, and a refund is never more than what was actually paid for
that pass. We may update this page, and the version published on the day you paid is the
one that applies to that payment. Anything else, email
contact@munotes.in
or use the contact page.