B.Com In Banking & Insurance (BCBI) Sem II 2017 18 April 2017-18 ORG. BEHAVIOR Question Paper - Mumbai University | munotes

Questions asked in this paper

• Figures to the right indicate full marks

1. Q1 A Fill in the blanks with appropriate answer (Any Eight) 8 marks
   • i) The leadership is at the heart of model
   • a) Autocratic b) Supportive c) None of these li) profounded theory X and Y of motivation
   • iii) Spiritual Intelligence is popularized
   • iv) A group that is neither formally structured nor organisationaly determined is called as
   • v) The acceptable standards of behavior within.a group that are shared by group members are called as individual’s belief that he is capable of doing a task
   • vii) Conflict between two departments of a company is called In strategy individual physically and mentally withdraws from the conflict is the process of expressing thoughts and feelings while asking for what one wants in an appropriate way
   • Q.P. Code: 32900
2. Q1 B State whether the statements are true or false (Any Seven) 7 marks
   • 1) Kinesthetic intelligence is the control an individual has over fine and gross motor actions
   • ii) A command group is composed of individuals who report directly to given manager
   • iii) Soft skills land us our first job but hard skills help in building career
   • iv) The study of societies to learn about human beings and is called as psychology
   • v) Existence needs are similar to physiological and safety needs
   • vi) Cohesiveness refers to degree to which group members are attracted to each other vil) The blind self includes those aspects of our personality which is known to all vili) Conflicts may be constructive or destructive
   • ix) Sabbaticals increase the stress
   • x) In the unfreezing stage of change, old ideas are kept aside so that new be learned
3. Q2 A. Describe theory X and theory Y of motivation. Write a note on application of motivational theories. (8) 8 marks
   • (Q) Describe the job characteristics models as a method of job enrichment. 7
4. Q3 (A) What is Emotional intelligence? Explain. 8 marks
   • (B) Describe how can be created. What is meant by cross cultural skills? (8) 7
   • (Q) What can be learnt from Johari Window? State the benefits and limitations of
5. Q4 (A) How a work culture is maintained in the organization? 8 marks
   • (B) Draw and explain the model of conflict 7
6. Q4 (P)Describe the sources of stress. 8 marks
   • (Q)State the reasons for resistance to change. 7
7. Q5 (A) Explain the essential aspects of Organizational Development. 8 marks
   • (B)) State the benefits and limitations of Organizational Development 7
   • Q.P. Code: 32900
8. Q5 Write short notes on any three of the following. 15 marks
   • 2. Stages of group development
   • 3. Coping with stress
   • 5. Empowerment

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