B.Com In Banking & Insurance (BCBI) Sem II 2017 18 April 2017-18 FM MGT BMS Business Communication Question Paper - Mumbai University | munotes

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1. Q1 or Employment Interview is also
2. Q2 If the Chairperson is conference activity suffers (too weak/ too dominating/either too dominating or too weak)
3. Q3 Interview is similar to
4. Q4 The first step towards organizing a Meeting is to (decide the venue/determine the purpose/inform the members) to a meeting for discussion or an exchange of views
5. Q7 a personal touch which promotes goodwill
6. Q8 Justice delayed is
7. Q9 designed to be handed out to people for Sales Promotion
8. Q10 Report deals with the assessment and promotion of employees State whether the following statements are True or False (Any Seven): 07
9. Q1 Screening of. applications involves short-listing of eligible candidates
10. Q2 purpose of writing a Letter of Complaint is to start a quarrel of railways are also consumers
11. Q4 Sponsoring sports events promotes the External Public Relations of an organization
12. Q5 Ina Seminar, journalists are invited to ask questions which are replied to by a spokesperson of the
13. Q6 the delegates have no voting right
14. Q7 Business Report is the same as a Media Report
15. Q8 Public Relations is the same as Advertising
16. Q9 One should never display leadership skills in a Group Discussion
    • Q.P. Code :07688 a How should an interviewer prepare himself/ herself to conduct a Job Interview? 07 b and discuss the advantages and disadvantages of conferences. 08 c When should an Exit Interview be conducted? What are its advantages? 07 and explain the measures that can be taken by an organization to promote External Public Relations. 08 a General Manager of Stallion Group of Hotels Pvt. write a Letter of Inquiry addressed to Mehta 07 Textiles Pvt. Ltd., asking for a quotation for 2,000 bed sheets and 4,000 pillow. covers. Use the Complete b You had ordered three books from Amakon - an online Bookselling Company. Two of the books in the 08 package received by you were in a damaged condition. Write a Letter of Complaint, asking for either a replacement or a refund. Use the Modified Block layout c ACommittee has been appointed to investigate the feasibility of starting a fruit canning factory at 10 Ratnagiri. Prepare a Report with recommendations for the same d_ Prepare a Notice and Agenda for a Board Meeting of Millenium Industries, Vikhroli, Mumbai. 05
17. Q1 V a_ Letter to promote the sales of a Sofa-cum-Bed. Use the Semi Block layout. b Draft a letter addressed to The President, District Consumer Redressal Forum, Sudarshan Building, 08 Gokhale Road, Dadar, Mumbai complaining defective washing machine sold to you by Dedhia Electronics, Charni Road, Mumbai. Use the Complete Block layout c License has not been issued to you in spite of having passed the Driving Test and submitting all 07 required documents. Draft.a letter under the Right to Information Act asking about the reasons for the d Summarize the following passage: 08 A concentration. camp (or internment camp) is a place where a government forces many people to live. Usually, those people belong to groups the government does not like. The government may think these people are its enemies. In the past, governments have also put people in concentration camps because they belonged to a certain religion, race or ethnic group During World War Nazi Germany created many concentration camps, slave labor camps and extermination camps (death camps). Nazi Germany’s leader, Adolf Hitler, thought that certain groups of people were inferior (not as good as others). He even thought there were groups of people who did not deserve to live - he called them “life unworthy of life.” These three groups were Jews, Roma people and people with disabilities. Hitler wanted his Nazis to kill every Jew, Roma and disabled person in Europe Hitler also wanted to.get rid of other groups he did not like, including people who he thought might challenge or fight the Nazi government. These people included Socialists, Communists, people of certain religions, and members of resistance movements (groups who tried to fight the Nazis in any way they Write short notes: (Any Three): 15 Importance of Meetings 7 marks
18. Q4 The ‘Publics’ of Public Relations The AIDA Formula

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