B.Com In Banking & Insurance (BCBI) Sem II 2021 2022 May 2022 BUSINESS COMMUNICATION Question Paper - Mumbai University | munotes

Questions asked in this paper

1. Q2 The first step towards organizing a Meeting is to (Decide the venue Determine the purpose Inform the members Solve problems) refers to a meeting for discussion or an exchange of views
2. Q4 iS aN ONQOiNg activity A/An provides a personal touch which promotes goodwill
3. Q6 are designed to be handed out to people for sales promotion A/ Provides written intimation about the date, time amd venue of a business meeting. (Notice Resolution Agenda Minutes of meeting)
4. Q8 are based on the findings of a Business Report (Recommendations Terms of Reference Summary Evaluation) 9; Suggestion Schemes are an example Of communication
5. Q10 Catalogues, Price — list and Product Literature are sent by a seller in response to a letter of A conference should be
6. Q12 Interviews - are conversations with
7. Q13 1S the one who is being interviewed
8. Q14 Meetings are conducted once a year
9. Q15 Transparencies must be covered with ------- papers
10. Q16 helps to improve the efficiency and motivation of the employee The first step in the WASP technique \ (Wi — Fi for the candidate Wish from the candidate Welcoming the candidate /. Work \
11. Q18 in building a good image of the company
12. Q19 IS /are element of body of a business report?
13. Q20 What is the time limit to get the information under RTI Act 2005? Attempt any One
    • A. Evaluate the importance of the Chairperson during a meeting
    • B. What is an Interview? Enumerate the types of Interviews Define meeting. What are the advantages and Disadvantages of Committee Meeting?
14. Q3 Attempt any One. 7 marks
    • A. Define Public Relations. List and explain any five measures to promote the External Public Relations of an Organisation
    • B. What is Conference? What are the different Types of Conferences? Discuss the functions of the Public Relations Department in an organization
15. Q4 Attempt any One. 7 marks
    • A. An Educational Institution requires one hundred and fifty desks for its classroom. Draft a letter of Inquiry addressed to Society Furniture Mart asking for a Price — list and catalogue. Use the Complete Block Layout
    • B. Draft a Sales Letter to promote sale of “Air-Conditioned Machine” in semi-block layout
    • C. You had ordered 10 cases of glassware from Crystal Stores, Bandra, Mumbai. When you received the cases much of the glassware was chipped or broken because of poor packaging. Draft a letter of Complaint and ask for a replacement of the damaged goods Use the Modified Block Layout
16. Q5 Attempt any One. 7 marks
    • A. Draft a letter addressed to the President, District Consumer Redressal Forum, Hari Om to you by Vijay Electronics, Charni Road, Mumbai. Use the Complete Block Layout
    • B. Draft an Investigative report with recommendations about the conditions in the canteen of A — One Works Pvt. Ltd., Andheri, Mumbai an RTI Letter seeking information regarding your Driving Licence that has not been delivered to you in spite of having submitted the required documents and completing all the
17. Q6 Write short notes (Any Two) 7 marks
    • A. 4 Principles of Effective Presentation Purpose and Objectives of Public Relations
    • D. Appraisal Interview ‘WASP’ as a technique of Interview

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