B.Com In Banking & Insurance (BCBI) Sem III 2017 2018 Nov 2018 ORG. BEHAVIOR Question Paper - Mumbai University | munotes

Questions asked in this paper

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• 2. Figures to the right indicate full marks

1. Q1 A Fillin the blanks with the appropriate options: (Any Eight) 8 marks
2. Q1 Our __ self cannot be known to others unless we disclose it
3. Q2 People with self esteem perceive themselves to be more capable
4. Q3 is the process by which we become aware of and give meaning to events around us
   • A. reinforcement encourages repetition of behavior
5. Q5 communication is flow of information among peers
6. Q6 Effective leaders rely on emotional appeals to convey their messages (Do/don't/never) (does/does not/not at all)
7. Q8 The most desirable life position is not-OK, You are am OK, You are OK/ not ok, You are not OK)
8. Q9 Anorganization characterized by trust encourages politics
9. Q10 refers to the degree, to which decision making is concentrated at a single point in the State whether the following statements are True or False (Any Seven) 7
10. Q1 Social learning is to observation learning
11. Q2 Employees tend to be more attentive to novel stimuli
12. Q3 School experiences do not have an impact on the development of the personality
13. Q4 Blind self is our basic public personality
14. Q5 Non-Programmed decisions are routine decisions
15. Q6 Open door policy is attractive in theory as well as in practice Employee motivation is not affected by moods and emotions positions originate from a combination of two viewpoints
16. Q9 Coercive power has a negative impact on the receiver
17. Q10 and climate means the same
    • Q.P. Code :23060
18. Q2 Explain how major personality traits such as Locus of Control and Self-esteem influence OB. B key features of Attribution theory of Perception. 7 C how managers can use the operant conditioning to procure the desired behaviors from their 8 D How managers can apply the concept of moods at the work place? 7 8 marks
19. Q3 What are the steps involved in the process of negotiation? B Transactional Analysis Model with reference to ego states. 7 C What are the different forms of third party negotiations? 8 Discuss the advantages and disadvantages of group decision making. 7 8 marks
20. Q4 A Explain the following concept: 8 marks
    • i) Span of Control ii) Departmentalization B the different factors that affect the Organizational. Structure. 7 C What are the measures that can be used to reduce employee frustration in banking industry? 8 Describe the new organizational designs that can be selected by an organization. 7
21. Q5 What are the strategies implemented by Insurance industry with reference to organizational various causes of politics in an organization. 7 8 marks
22. Q5 Write short Note (Any three) 15 marks
    • a) Freud's Psychoanalytic Theory of Personality
    • b) of Rewards and punishment on organizational climate
    • c) and mode
    • d) of corporate communication
    • e) Strategies to cope with issues of OB in banking sector

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