B.Com In Banking & Insurance (BCBI) Sem III ATKT ORGANIZATIONAL BEHAVIOUR Question Paper - Mumbai University | munotes

Questions asked in this paper

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• 2. Figures to the right indicate full marks

1. Q1 A) Fill in the blanks with the appropriate options (Any Eight) 8 marks
2. Q1 The prenatal environment refers to the environment before
3. Q2 In conditioning, learning takes place due to consequences of our behavior
4. Q3 reality is what individual experience through his sense organs
5. Q4 Moods are feelings that tend to intense than emotions
   • a) More b) Less c) Not
6. Q5 ___ allows employees in an organization to have meetings with people at
7. Q6 A person with _ power is able to exercise control over others who admire, respect and like him
   • a) Legitimate c)Referent
8. Q8 is the degree to which members are attracted to each and are motivated to stay in the group
9. Q9 The is the number of subordinates in an organization who are supervised by managers
   • a) Chain of of Command
10. Q10 third party who is knowledgeable and skilled in conflict
    • a) Arbitrator c) Consultant
    • B) State whether the following statements are True or False (Any 7) 7
11. Q1 Individuals who are low on agreeableness are good natured, gentle, warm, tactful
12. Q2 Social learning is commonly referred to as observation learning or modeling
13. Q3 We tend to be more attentive to novel stimuli
14. Q4 Moods and emotions are synonym terms
15. Q5 Non programmed decisions are routine decisions
16. Q6 Grapevine is essential for effective communication
17. Q7 Organisational politics is positively related to job satisfaction
18. Q9 Building trust is the biggest challenge in virtual teams
19. Q10 Matrix structure is a simple structure
20. Q2 a) Define personality. Explain various factors affecting personality. 8 marks
    • b) What are the key determinants of learning? 7
    • c) Discuss in detail the Attribution theory of Perception. 8
    • d) Explain the various types of decisions taken in an organization. 7
21. Q3 a) What are the steps involved in the process of communication. 8 marks
    • b) Explain various types of power in an organization. 7
    • c) Define Negotiation. What are the factors affecting negotiation effectiveness? 8
    • d) Describe the advantages and disadvantages of virtual teams. 7
22. Q4 a) Highlight the different factors that influence the organizational structure. 8 marks
    • b) Explain in brief the Transactional Analysis. 7
    • c) What are the most common forms of organizational designs? 8
    • d) Discuss in detail various causes of frustration. 7
23. Q5 a) Explain various ethics that are lacking in the banking employees. 8 marks
    • b) Discuss different OB issues in insurance sector. 7
24. Q5 Write Short Note (Any three) 15 marks
    • a) Cognitive dissonance
    • c) Sources of emotions and Moods
    • d) Formal and informal Communication
    • e) Role of Family in shaping personality

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