B.Com In Banking & Insurance (BCBI) Sem III 2017 2018 March 2018 ORG. BEHA Question Paper - Mumbai University | munotes

Questions asked in this paper

• 2. Figures to the right indicate full marks

1. Q1 Work attitudes can be reflected in an organization through
   • c) Both ‘a’ and ‘b’ d) none of the above
2. Q2 The philosophy that guides an organizations policies towards its employees and customers is an important part of
3. Q3 Surveys, suggestion boxes and employees newsletters are considered to be type of communication
   • a) Downward b) Upward
   • c) Grapevine d) Lateral
4. Q4 Which of the following terms is best identified by stating it involves the firms overall Values, beliefs and behaviors?
   • a) Assumptions b) Artifacts
5. Q5 The factors which by their absence do not inhibit performance but any addition may in them increases efficiency are
6. Q6 is an event that follows a response and decrease the likelihood of the
   • c) negative reinforcement c) None of these
7. Q7 is understood as the permanent change in behavior due to direct and
   • a) learning b) attitude
   • c) motivation d) perception C0333 AND INSURANCE) (CHOICE BASE) SEM IIT C0948 ORGANIOZATIONAL BEHAVIOUR
   • Q.P.Code: 30453
8. Q8 allows employees in an organization to have meetings with people at
9. Q9 The view States that all conflict should be avoided
   • c) Traditional d) integrationist
10. Q10 Which is an element of Organizational Development?
    • c) work team d) All of these
    • A) State whether the following statements are TRUE or FALSE. (Any 7) 7
11. Q1 Individual decision are more focused and rationale as compared to group
12. Q2 Type B people tend to be very productive as they work very hard
13. Q3 Cohesiveness is the degree to which the group members are attracted to each other and are motivated to stay in the groups
14. Q4 A conciliator is a neutral third party who facilitates a negotiated solution by using reasoning and persuasion
15. Q5 Resistance to change is considered as an asset of a strong culture
16. Q6 Lack of emotion, motivation or enthusiasm leads to frustration
17. Q7 Political behavior only happens at senior management positions in an organization
18. Q8 OB is the study of what people think, feel and do in and around organizations
19. Q9 Workforce diversity can create high conflict potential within groups
20. Q10 The division of labor is the way an organization divides its tasks, duties and responsibilities among its members
21. Q2 a) Explain the Big Five Model of personality 8 marks
    • b) Define perception. What are the different errors in perception? 7
    • a) Describe how a manager can use the principles of operant conditioning to procure the desired behaviors from his subordinates. (15) C0333 S.Y.B.COM(BANKING AND INSURANCE) (CHOICE BASE) SEM III C0948 ORGANIOZATIONAL BEHAVIOUR
    • Q.P.Code: 30453
22. Q3 a) What are the different steps involved in decision making? 8 marks
    • b) What are the different sources of Emotions and Moods? 7
    • a) What are the different advantages and disadvantages of group decision making? 8
    • b) State and explain the different types of power. QA) a) What is departmentalization? What are its different types? (8) 7
    • b) Explain in brief communication through grapevine in organization. 7
    • a) Elaborate the process of negotiation? 8
    • b) State the different factors influencing Group Cohesiveness 7
23. Q5 a) What is Frustration? Explain how organizations should tackle frustration to reduces
    • b) What are the different issues of OB in banks? 7
24. Q5 Write short notes on: (Any 3) 15 marks
    • a) Transactional analysis
    • b) Johari window
    • c) Determinants of Environment
    • d) Group shift
    • e) Virtual team

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