Bachelor of Management Studies (B.M.S.) SEM II 2019 20 Nov 2019-20 ATKT BUSINESS COMMUNICATION Question Paper - Mumbai University | munotes

Questions asked in this paper

1. Q2 PR activities aim to achieve underlying and acceptance based on periodic publications of an organisation
2. Q4 Crisis management is the work of (professional. public relation. cleark address is a speech by a chiefguest about the purpose, need and outcomes of conference ( keynote, welcome. )
3. Q6 The word conference is derived from latin word
4. Q8 Staff committee is an committee ( advisory. Ad Hoc, Standing )
5. Q9 meeting are conducted once a year ( general, once, annual )
6. Q10 Paperwork is the responsibility of . (secretary, manager, chairman )
   • b) State whether the following statements are true or false (any 7) (7 Participants do not have voting right in a
7. Q2 Resolution are recorded in the past tense
8. Q3 Agenda is the list of items to be discussed in the meeting
9. Q4 Interviewee is in control of an interviewer
10. Q5 The internet is used by the PR department
11. Q6 Interviews are conducted by one person only 7.Suggestion schemes are download communication
12. Q8 Event management is handled by PR professionals
13. Q9 Guest speakers are sent thank you letters
14. Q10 Research paper is analysed in a conference
15. Q2 Discuss the Steps involved in interview process
    • b) Explain the functions of chairperson in the meeting What is conference? what are the preparations required for holding a conference
    • d) Define PR, discuss the various measures required for promoting internal PR
16. Q3 a) A committee has been appointed to investigate the feasibility of starting Book Stal at your college write a report with recommendations by the committee OS
    • b) You have ordered a pressure cooker from Flipkart as an online utensii selling company item received by you were in a damage condition write a letter of complaint asking for either replacement or refund of the amount paid by you 7 Draft a notice and agenda for the board meeting of Joshi and Joshi Associates
    • d) General manager of Leena group of hotels wants to enquire about the textile items to Gupta Industries Limited ask the quotation of 300 bed sheets and 400)
17. Q4 letter addressed to the president of district consumer redressal forum Mumbai complaining about the television sold to you by Drishti Electronics
    • b) The passport has not been issued to you in spite of submitting all the required documents on time draft a letter to Right to Information Act asking about the delay 07 Draft a sales letter to Promote the sale of Pressure cooker Use semi block form. 08
    • d) Summarise the following passage (7 The Commonwealth Scientific and Industrial Research Organization is Australia's main scientific body, They conducted a research on the toxicity of the interior of new cars over a period of two years. Steve Brown, the head of the CSIRO's air quality control research unit draws & paraiiél between the home and the car. He says, "Just as air inside our homes and workplaces is often much more polluted than the air outside. so sitting in your new car can expose you to levels of toxic emissions that are many times bevond health guideline goals." The toxic emissions contain many chemicals and they include for example, benzene, acetone, ethylbenzene, and xylene isomers. The effects of each are far from benign. Benzene is a cancer-causing agent, acetone is a mucosal irritant ethylbenzene is a systemic toxic agent, and xylene isomers is a foetal development toxic agent.So what are the precautions that new car owners have to take? Brown pointed out ina statement that the remedy was simple. "To avoid some exposure to this toxic cocktail, people who buy new cars should make sure that there is plenty of outside air entering the vehicle while they drive it for at least 6 months." The implications are clear. Drivers should refrain from using their car air-conditioners and drive with their
18. Q5 short notes ( any three )
19. Q1 Open house
20. Q2 Technique of interview
21. Q3 Exit interview
22. Q5 Video conferencing

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