MCom Part II SEM III 2022 2023 Jun 2023 BANKING & FINANCE COMMERCIAL BANK MANAGEMENT Question Paper - Mumbai University | munotes

Questions asked in this paper

• 2. Figures to the right indicate full marks

1. Q3 There is internal choice in each question
2. Q1 What is Commercial Bank? Explain Management of Bank in Rural Areas. 15 marks
3. Q1 is CRM? Explain strategies of expanding customer base and benefits of CRM Meaning, Classification of NPA. What are the corrective measures to reduce What is HRM in Banking Sector? Explain policies related to Human Resource Development in India. 15 Meaning, Definition, Objectives and Importance of Financial Inclusion. 15 is Internet Banking? Explain the Advantages of Internet Banking and Services available on Internet Banking. 15
4. Q4 Choose the correct option from the given multiple choice questions: 15 marks
5. Q1 MSME Public Procurement Portal is know as
6. Q2 Investment by banks in Oil bonds, fertilizer bonds are comprise under
7. Q3 An application under Section 5A of the SARFAESI Act for transfer of applications pending before two or more Debt Recovery Tribunals may be filed by an Asset Reconstruction
8. Q4 According to which issue of guidelines did the RBI grant approval for the setting up of 13 new privately-owned domestic banks?
9. Q5 Rate of interest is increased by RBI at times of
   • c. From the pressure of commercial banks d. Increased loans
10. Q6 Which of the following reflects the sum of perceived tangible and intangible benefits and costs to a customer?
11. Q7 Separation of employee from organization on attainment of a specified age or on completion of the specified period is referred as
12. Q8 All ATMs in India are linked through
    • a. All India Banking Association b. Reserve Bank of India
    • c. Government E payment d. National Payment Corporation of India
13. Q9 self-help group bank linkage programme if for
14. Q10 CRM software is focused on finding the best ways to meet the needs of the clients by providing tools for sales, management, marketing and support team
15. Q11 means the opening of banks outside the country of origin
    • d. Private banking
16. Q12 is also known as pay for performance
17. Q13 Inflation and recession are controlled by using
    • d. State Government policy
18. Q14 Campari model is applied by bank in process of
    • a.lending accepting deposit c. fixing rate of fixed deposit
    • d. fixing the rate for recurring deposit
19. Q15 The safety of bank funds depends upon the technical feasibility of the project for which loan is advanced
    • d. Economic revolution
20. Q4 SHORT NOTES (Any 3 out of 5) 15 marks
21. Q1 Retail Banking
22. Q3 Mobile Banking 4, VRS Scheme in Public Sector Banks

Read from the scan above, so a character or two may differ. The scan is the original.