BCom In Accounting & Finance (BCAF) SEM I 2023 2024 Dec 2024 BUSINESS COMMUNICATION I Question Paper - Mumbai University | munotes

Questions asked in this paper

1. Q1 A) Multiple Choice Questions (Any 8) were used when language did not exist 8 marks
   • 2.) Decoding means the a
   • 4.) Gossip is of communication
   • 5.) organisation, communication helps to develop informal relations between
   • 6.) communication flows up and down the ladder of organisation is an example of informal communication
   • 8.) is the way a person holds his/her body
   • 9.) Incorrect usage of words is due to reveals the identity of the sender
2. Q1 B) State Whether the following statement is True or False. (Any 7) 7 marks
   • 1.) Reward is a positive feedback
   • 2.) confused is a kind of negative feedback.
   • 3.) Downward communication is also called as Downstream communication
   • 4.) Diagonal communication encourages combination of vertical communication and
   • 5.) Colours cannot convey messages
   • 6.) Communication gap can be created due to distance and not due to time
   • 9.) Management must not listen to employees while framing their plans and policies
   • 10.) Social media tools tend to be available at a very high-cost relative to other forms of
3. Q2 A) Explain the various forms of feedback. 8 marks
4. Q2 B) Explain the importance of communication in the corporate world. 7 marks
5. Q2 C) Explain the advantages of downward communication. 8 marks
6. Q2 D) Explain the advantages and disadvantages of Grapevine communication. 7 marks
7. Q3 A) Explain the various channels of organisational communication. 8 marks
8. Q3 B) Explain the factors to be considered in the choice of the means of communication. 7 marks
9. Q3 C) Explain the limitations of oral communication. 8 marks
10. Q3 D) Explain the impact of technological advancements on communication. 7 marks
11. Q4 A) Draft a letter of application with curriculum vitae for the post of Junior Sales executive at Smith and Company, Mumbai. Apply to the Managing Director, Smith & Co Mumbai. Write the letter in complete Block Format. (10)
12. Q4 B) Ms. Sakshi Poddar has been working as an IT Administrator with Cloud Computech, Nashik since last five years and would now like to resign from her post. Draft a letter of Resignation on her behalf. (05)
13. Q4 C) Draft a letter of application with curriculum vitae for the post of General Manager at
14. Q4 D) Ms. Manasi Shah has been offered the post of an Area Manager with Glenmark Pharma Ltd. Andheri, Mumbai. Draft a letter of Job acceptance on her behalf. (05) language barriers and explain the measures taken to overcome language
15. Q5 B) Explain the importance of business ethics in business. 7 marks
16. Q5 Write short notes on (Any 3) 15 marks
    • a) Environmental barriers
    • b) Vertical communication
    • c) Types of job application
    • d) communication
    • e) Intellectual property

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