B.Com In Investment Management SEM II 2021 2022 May 2022 BUSINESS COMMUNICATION Question Paper - Mumbai University | munotes

Questions asked in this paper

1. Q1 Chose the correct alternative and rewrite the answer: 40 marks
   • 1. The RTI act came in to being
   • 2. Structured interviews are
   • 3. A a form of paper advertisement intended for wide distribution
   • 4. FeQuires the use of web - cams
   • 5. The main PR activities are:
   • (a.handling accounts, b.Recruitment management, c.Lobbyiny and literature, d.Event
   • 6. The person who conducts the interview is called the
   • 7. Meetings have a agenda 8 Valedictory session is the important part of which following activity?
   • 9. What is the last stage of group formation?
   • 10. Agenda is generally attached with ], report presents relevant facts and figures
   • 12. Attending to complains is known as
   • b.orders, ustment)
   • 13. Research papers are analysed at a
   • 14. Writing summary of a text or document involves ----------- the passage
   • 15. Feedback forms are, analysed in which following activity?
   • 16. Employees speak frankly and fearlessly in a/an
   • (a.promotion interviews, b.under-stress interviews, interviews, d.punishment
   • 17. Which type of meetings do not follow strict rules of procedure?
   • 18. Research papers are presented by scientists, researchers & academicians
   • 19. Creating a positive image & reputation of a company within the society is a prime responsibility of ----------. (a.secretary, b.chairperson, c.public relation department, d.board
   • 20. Who has authority to issue a notice in an organization?
2. Q2 Attempt any | of the following: 7 marks
   • a) What preparations need to be made for the smooth conduct of an interview by
   • b) Discuss the role of convener and chairperson in a meeting
   • c) Explain the different types of conferences
3. Q3 Attempt any | of the following: 7 marks
   • a) What measures do the PRD employ in order to maintain External Relations
   • b) What is Crisis . Discuss the measures taken by Public Relations to manage crisis in
   • c) Draft a Notice cum Agenda by Excise auditors for the Monthly meeting of the managing
   • d) Q.4. Attempt any 1 of the following: 7
   • a) You have started a gift store. Draft a letter of inquiry to Chumbak inquiring about the various gift items available and their price list. Use the Full block layout
   • b) You have brought glassware from Glory glassworks. On opening the package, you found that the cutlery was broken and in a very bad condition. Draft a letter of complaint to Glory glassworks asking for a replacement of the entire order. Use the Modified block
   • c) Draft an RTI letter seeking information about your driving license which was due 2 months back but has not been received yet despite completing al! the formalities
4. Q5 Attempt any | of the following: 7 marks
   • a) Draft a promotional leaflet to promote the sale of a Food truck
   • b) has been appointed to study the cause of students eating outside food instead of the canteen food. Draft an investigative report on behalf of the committee with
   • c) Rajesh Shah purchased an AZ Washing Machine from Yudhan Sales. However, within ‘the warranty period of | year the washing machine stopped operating and Yudhan sales failed to rectify the defect. They were also unable to give you the refund. Draft a letter addressed to the Consumer Redressal Forum seeking refund and compensation. Use the
5. Q6 Write short notes: (any 2) 7 marks
   • a) Video conferencing
   • b) AIDA formula of sales
   • c) Crisis management
   • d) Selection interview
   • e) Role of secretary in a meeting

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