B.Com In Investment Management SEM I 2023 2024 Dec 2024 BUSINESS COMMUNICATION I Question Paper - Mumbai University | munotes

Questions asked in this paper

1. Q1 A) Fill in the blanks from the options given below:- (Any 8)
   • 1. Any depends upon
   • 2. usually got from experts
   • 3. is an example of non-verbal communication
   • 4. is a type of psychological barrier
   • 5. is the fault of an ineffective speaker
   • 6. are learnt from early childhood
   • 8. should be double-checked before hitting the send button
   • 9. communication is the pre-requisite of survival
   • 10.Areport about an activity
2. Q1 B) State True or False:-(Any 7) 7 marks
   • 1. Communication skills play an important role in corporate success Ego clashes among employees can harm businesses
   • 3. Good posture symbolises smartness and confidence
   • 4. Harsh weather can affect communication
   • 5. Listening is as important as speaking
   • 6. Gender discrimination is an ethical practice
   • 7. The contents of the letter should be incomplete and incorrect
   • 8. Advice is given mostly in written form
   • 9. The ringing of the alarm clock is an example of horizontal communication
   • 10. Barriers can be overcome by having a closed mind
3. Q2 a) Explain the advantages and disadvantages of written communication. 8 marks
   • b) State the concept of feedback and its importance. 7
   • c) Describe information as an objective of communication. 8
   • d) Write a brief note on satellite conferencing. 7
4. Q3 a) Name the different types of communication barriers. Explain in detail Physical barriers
   • b) State the importance of listening skills. 7
   • c) Elaborate the concept of personal integrity at workplace. 8
   • d) Write a brief note on surrogate advertising. 7
5. Q4 a) Draft a resume for Diana Braganza for the job of software analyst as advertised in Times of India, Mumbai-400057. (08)
   • b) Write a resignation for Tina Ahuja from her present job as a secretary for a better offer from a multi national company in Mumbai . (07)
   • c) State the different parts of a business letter. Explain its importance. 8
   • d) What are the principles for effective e-mail writing? 7
6. Q5 a) Explain in detail any three types of modes of communication 15 marks
   • b) Write Short Notes on:-(Any 3) 15
   • 1. The 7 C’s of Communication
   • 2. Handshake etiquette
   • 3. Warning
   • 4. Types of verbal communication
   • 5. Copyright and piracy

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