Chapter One
What Maladministration Is
Syllabus topic 1, "Ombudsman"
In one line
Maladministration is bad government that is not necessarily illegal: the delay, the arbitrariness, the inaction, the bias, the rudeness and the abuse of a discretion that a citizen meets when dealing with the State, and which the ordinary courts are badly placed to correct.
In the wording a student can write in an exam: maladministration means administrative action or inaction which, though frequently within the letter of the law, is unjust, oppressive, improperly discriminatory, unreasonably delayed, based on irrelevant considerations, or otherwise so defective in procedure or motive that it causes injustice to a person, and for which the ordinary remedies of a court are either unavailable or disproportionate.
Why this paper begins here
The University's own title for this paper is "Public Authorities and Power Holders : Controls on Mal Administration". Everything in the eight labels is a control, and a control is only intelligible once you know what it controls. So the first chapter states the disease and the rest of the book states the remedies, in the order MU sets them.
The word is worth taking seriously because it is easy to shrink it. A student who reads maladministration as a synonym for corruption will write half an answer. Corruption is one species of maladministration, the one the criminal law reaches; the rest of it is lawful in the narrow sense and injurious all the same, and most of what an ombudsman actually deals with belongs to that larger, quieter part.
The classic list, and where it comes from
The most quoted description in the common law world is the one Richard Crossman gave in the House of Commons in 1966, while introducing the Bill that became the Parliamentary Commissioner Act 1967. Asked what maladministration meant, he offered what has ever since been called the Crossman catalogue: bias, neglect, inattention, delay, incompetence, ineptitude, perversity, turpitude and arbitrariness.
The list is not a statutory definition and was never meant to be one. Crossman's point was that a definition would be narrower than the mischief, so the Bill left the word undefined and let the Commissioner build the meaning case by case. The British Act still contains no definition, and neither does the Lokpal and Lokayuktas Act 2013.
Sir Cecil Clothier, a later British Commissioner, added the sentence that best captures the difference between this subject and administrative law proper. Maladministration, he said, is not about the merits of a decision but about the quality of the process by which it was reached. A decision may be perfectly lawful and still be reached in a way that wrongs the person it affects.
The Indian vocabulary: allegation and grievance
Indian statutes do not use the word maladministration. They split the ground into two statutory categories, and a student who knows the split can organise an answer on any Lokayukta Act in the country.
What Maladministration Is
An allegation, in the Lokayukta Acts, is an assertion that a public servant has abused his position for gain or favour, or to cause harm to another; or that he was actuated by personal interest or improper motive; or that he is guilty of corruption, lack of integrity or want of probity. It is the culpable end of the range, and its consequence is an inquiry into the officer.
A grievance is a claim that the complainant sustained injustice or undue hardship in consequence of maladministration. This is the ordinary citizen's complaint about delay or refusal or muddle, and its consequence is a recommendation that the department put the matter right.
The distinction runs through the Maharashtra Lokayukta and Upa-Lokayuktas Act 1971, and the point to notice is what the Lokpal and Lokayuktas Act 2013 did with it. That Act took the allegation half and left the grievance half out altogether. India's central ombudsman is a corruption body, and the citizen with a grievance about delay has no ombudsman at all. Chapter 330 takes that gap up.
Why the ordinary courts are a poor remedy
Standing and cost. A person kept waiting eleven months for a pension is not going to file a writ petition. The lawyer costs more than the pension, and the wrong is too small for the machinery.
The ground of review, not the merit. A court exercising judicial review asks whether a decision was within power, whether the procedure was fair and whether the decision was so unreasonable that no reasonable authority could have reached it. It does not ask whether the decision was a good one, and most maladministration is a series of decisions no court would call unreasonable.
Delay compounding delay. The remedy for administrative delay cannot itself take four years, and litigation does.
Nothing is fixed for anybody else. A writ petition corrects one file. It rarely changes the practice that produced the file, because the court is deciding a case and not auditing a department.
And the courts themselves have said so. The whole apparatus of this paper exists because the Constitution's remedies, articles 32 and 226, are necessary and not sufficient. The ombudsman, the vigilance commission, the audit report and the parliamentary committee are all attempts to reach what a writ cannot.
Article 12 and who this paper is about
Article 12 says that in Part III, unless the context otherwise requires, "the State" includes the Government and Parliament of India, the Government and the Legislature of each of the States, and all local or other authorities within the territory of India or under the control of the Government of India.
What Maladministration Is
Every body in this paper is inside that definition. The Lokpal, the Central Vigilance Commission, the Central Bureau of Investigation, a Commission of Inquiry, a parliamentary committee and the Comptroller and Auditor-General are all authorities within the territory of India, and the fundamental rights therefore bind each of them.
That is not a technicality, and it decides real cases. When section 6A of the Delhi Special Police Establishment Act 1946 was struck down, it was struck down under article 14, which applies because the establishment is the State. When the appointment of a Central Vigilance Commissioner was quashed, it was quashed on an article 32 petition. The controls in this paper are themselves controlled, and article 12 is where that begins.
The three families of control, and the map of this book
MU's eight labels fall into three families, and a student who sees the families will never lose the thread of the paper.
Specialised watchdogs, outside the three organs and answerable to none of them in the ordinary way. The Ombudsman, the Commission of Inquiry, the Vigilance Commission and the investigating agency. These are Modules I and II.
The legislature controlling the executive. Inquiries by legislative committees, legislative control proper, and financial control with the Comptroller and Auditor-General as its instrument. These are Module III and the first half of Module IV.
The judiciary, both as a controller and as a subject of control. Judicial review runs through every chapter, and judicial inquiries, the eighth label, are the point at which the controller becomes the controlled.
A worked example
Mrs Salunkhe retires on 30 April from a State transport corporation after thirty-one years. Her pension papers go to the accounts branch on 2 May. In September she has received nothing.
Step one, what has actually gone wrong. Her file was sent to the wrong section, sat there for six weeks, came back for a signature that had already been obtained, and is now with a clerk who is on long leave and whose desk nobody has been asked to cover. No rule has been broken. Every officer involved would say, correctly, that they followed the procedure.
Step two, what a court could do. She could file a writ petition for a mandamus. She would need a lawyer, a few thousand rupees she does not have, and eighteen months. The Court would direct the corporation to decide her claim within a stated period. It would not ask why the file went to the wrong section, and it would not touch the practice that will do the same thing to the next retiree.
Step three, what this is called. Not corruption, because nobody took anything. Not illegality, because no provision was broken. It is a grievance, in the statutory sense: injustice and undue hardship in consequence of maladministration.
What Maladministration Is
Step four, what an ombudsman could do. Under the Maharashtra Act of 1971 she may complain to the Lokayukta, without a lawyer and without a fee. The Lokayukta may call for the file, ask the corporation to explain, and report. The report cannot order anybody to pay her, and that is the institution's central weakness, taken up in chapter 320.
Step five, and this is the sting. If she lived in a State with no functioning Lokayukta, or if her complaint were against a Union department, she would have nowhere at all to take it, because the Lokpal Act deals with allegations of corruption and not with grievances.
What maladministration does NOT mean
It does not mean an unpopular decision. A Government may lawfully decide to close a bus route or refuse a licence, and a citizen who dislikes the decision has not suffered maladministration. What matters is how the decision was reached and how the citizen was treated, not whether it went their way.
It does not mean only corruption. Corruption is the part of the field that the Prevention of Corruption Act 1988 and the criminal courts reach. Most maladministration is not criminal, which is precisely why a separate control was invented.
It does not mean illegality. An act that is plainly illegal is a matter for a court. Maladministration is the larger and more elusive category of conduct that survives a legality test and still causes injustice.
And it is not confined to the lower ranks. The eight labels in this syllabus reach the Prime Minister, a Chief Minister, a judge of the Supreme Court and the Comptroller and Auditor-General. That is what the title's other half, "power holders", is doing.
Quick revision
Maladministration is defective administrative process causing injustice, whether or not the act is unlawful. No Indian statute defines it.
The Crossman catalogue, 1966: bias, neglect, inattention, delay, incompetence, ineptitude, perversity, turpitude, arbitrariness.
Clothier's distinction: not the merits of the decision but the quality of the process.
Indian statutory vocabulary: an allegation is abuse of position, personal interest or corruption; a grievance is injustice or undue hardship from maladministration. The Lokpal Act 2013 covers allegations only.
Why courts are not enough: cost and standing, review of legality rather than merit, delay, and relief that fixes one file rather than a practice.
Article 12 puts every authority in this paper inside the definition of the State, so the controls are themselves subject to Part III.
The three families: specialised watchdogs, legislative control including financial control, and the judiciary as controller and as controlled.
What Maladministration Is
Test yourself
1. Define maladministration and say why no Indian statute defines it. It is administrative action or inaction, often lawful in the narrow sense, which is unjust, oppressive, improperly discriminatory, unreasonably delayed or defective in procedure or motive and causes injustice. It is left undefined for the reason Crossman gave in 1966: any definition would be narrower than the mischief, so the meaning is built case by case.
2. Distinguish an allegation from a grievance, and say why the difference matters in India today. An allegation asserts abuse of position, personal interest or corruption against a public servant, and leads to an inquiry into the officer. A grievance asserts injustice or undue hardship from maladministration, and leads to a recommendation putting the matter right. It matters because the Lokpal and Lokayuktas Act 2013 covers allegations only, so a citizen with a grievance against a Union department has no ombudsman.
3. Give three reasons why judicial review is an inadequate answer to maladministration. The cost and difficulty of standing put it out of reach for small wrongs; a court reviews the legality and reasonableness of a decision rather than its merits, and most maladministration passes that test; and litigation is itself slow and corrects a single file rather than the practice that produced it.
4. Why does article 12 appear in a chapter on maladministration? Because it fixes who this paper is about. Every institution in the eight labels is an authority within the territory of India and is therefore the State for Part III, so the fundamental rights bind each of them. That is why the Single Directive and section 6A of the Delhi Special Police Establishment Act could be tested against article 14 and struck down.
5. Is all maladministration corruption? Answer with reasons. No. Corruption is one species of maladministration, the species the criminal law reaches through the Prevention of Corruption Act 1988. The larger part is delay, inattention, bias and muddle, which break no provision and cause real injustice, and it is that larger part which explains why an ombudsman was thought necessary in addition to the courts and the police.