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BCom FY BCom Sem 2 BCom Sem 2 (2021 2022) Apr 2022 COMMERCE Question Paper - Mumbai University | munotes

BCom Sem 2 (2021 2022) Question Paper, Apr.pdf
FY BCOM · 644 KB · 1 May 2025

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Questions asked in this paper

  1. Q1 Fill in the blanks with the correct option. is the primary level of service product 3.Improvement in can be undertaken through training and motivating service 4.Demand for services exceeds the maximum capacity 5.Highest level of expectations canbe service 50 marks
    • a)Adequate b)Essential c)Desired d)Zone of Tolerance 6.Retail Industry of India's GDP 7.Services from service provider the government of India has liberalized the Indian economy, including the 9.Services are acts or performances performed by one party to another for 10.Retail format in which the retailer and customer communicate with each other through an 11.The extent to which customers are willing to accept variations in service performance is management of a mall involves managing the footfall inside and outside the mall 13.Displaying the name and logo of the store is known as 14.In 2012, the central government approved in multi-brand retail store that combines a supermarket and a departmental store location of the store, store design and layout, the type of merchandise to display and sell, etc 17.Organised retailing has to bear —— Operating cost as compared to an organised retailing an example of store format business management software usually a suite of integrted applications 20.McDonald is an 21.In debit card, the amount from the bank balance of the customer 22.On-Line transactions can be broadly divided into phases, 24.EDI facilitates transactions of trade exchanges 25.Audience sizing enables the online marketer to know about the number of that visited the online site
  2. Q2 Answer any one. 10 marks
    • A. Defne services . Explain the Scope of Services
    • B. What are the factors influencing pricing of services ?
    • C. What challenges are faced by entrepreneurs in service sectors ?
  3. Q3 Answer any one 10 marks
    • A. Discuss the recent trends in Indian retailing
    • B.Explain the survival strategies for unorganized retailing in India
    • C.Distinguish between organized and unorganized retailing
  4. Q4 Answer any one 10 marks
    • A.What is BPO ? Explain its advantages
    • B.Explain the advantages of Internet Banking
    • C. What are the advantages of Logistics in India ?
  5. Q5 Answer any one 10 marks
    • A.Explain the meaning and featuresof E-commerce
    • B. Explain Online Marketing research
    • C. What are the challenges for transition to E-commerce in India
  6. Q6 Write short notes on any two 10 marks
  7. Q1 Service Product
  8. Q2 Credit Card
  9. Q3 Mall Management

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