Bachelor of Commerce (B.Com.) FY BCom Sem 2 BCom Sem 2 (2016 2017) April 2017 COMMERCE Question Paper - Mumbai University | munotes

Questions asked in this paper

1. Q5 Q.P. Code :04937 Please check whether you have got the paper
   • N.B: 1. All questions are compulsory
2. Q2 Figures to the right indicate full marks
3. Q3 Answer to each question must begin on a new page
4. Q1 A) the blanks with the appropriate option given in the bracket: (any.10) 10 marks
5. Q1 Following is an service -----------------(insurance,
6. Q2 Goods and services are ----------------(
7. Q3 Consumers expect -------------service from the service provider (Quick/delayed/improper)
8. Q4 AStore layout must offer -----------to the customers
9. Q5 stands for transactions (business to better/busy to busy/business to business)
10. Q6 KPO stands for --------(know point outsourcing/Knowledge point process
11. Q7 ATM stands for -----------(Automatic time money/Automated téller Machine/Auto tell Money)
12. Q8 In debit card, the amount gets-------------from the bank balance of the customer E-commerce -------------- cost in the long run (increase/reduce/does not impact)
13. Q10 ----------is an element of logistics(Transportation/discounts/promotions)
14. Q11 E- commerce facilitates interaction between the customer and the organizations via
15. Q12 -------------are those cards which are used by the customers without having a bank account
    • B) State whether the following statements are true or false : (any 10) 10 ) 1. Services sector play an important role in the growth of a nation
16. Q2 When expectations are met, customer is dissatisfied ) 3. There are no challenges faced by service sector
17. Q4 Local kirana store is an exampie of unorganized sector ) 5. Vegetable vendors on the footpath are-an example of organized sector
18. Q6 Franchise contract between two:parties from the same or different country
19. Q7 Foreign direct investment in organized retail sector does not help in its growth
20. Q8 ATM card facilitates withdrawal of cash from the bank account anytime
21. Q3 Logistics helps in moving a product or service from consumer to manufacturer
22. Q10 Indians prefer to enjoy the touch and feel shopping experience which is absent in e-retailing
23. Q11 The 828 transactions increase the distribution cost are no cases of fraud in the case of transactions
    • A) Define services. Explain its characteristics. 08
    • B) the elements of service marketing mix 07 Describe the process involved in delivery of services. 08
    • D) Elaborate on the scope of services. 07
24. Q3 A) Explain the factors responsible for the growth of retailing in India
    • B) Describe various non-store formats of retailing in India
    • C) Explain the different store formats of retailing in India
    • D) What are the various activities involved in mall management?
25. Q4 A) What is meant by internet Banking? Explain its advantages
    • B) Define debit card? Discuss the merits and limitations of a debit card
    • C) Explain the advantages and disadvantages of credit card What are the challenges faced by Logistics sector in India?
26. Q5 A) What is E-commerce? Explain its scope
    • B) Elaborate on the various functions of E-commerce
    • C) How is on-line marketing research beneficial to Indian companies?
    • D) Write a note on Business to Consumer ontine transactions
27. Q6 A) What is Business Process outsourcing? Explain its advantages and disadvantages
    • B) Explain the guidelines to be kept inmind store design and layout
28. Q6 Write short notes on :(Any 4)
    • a) Resource Planning FDI in retailing,
    • e) Petail franchising
    • f) Privatization of Insurance Sector

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