BCom FY BCom Sem 2 BCom Sem 2 (2021 2022) Apr 2022 BUSINESS COMMUNICATION Question Paper - Mumbai University | munotes

Questions asked in this paper

1. Q1 Candidate's leadership qualities can be tasted through?
2. Q2 Suggestions schemes are an example of ---------------------- communication
3. Q3 Catalogue, Price - list, and Product literature are sent by a seller in response to a Letter of
4. Q4 RTI stands
   • a. Rights to Idea b. Rights to Information c. Rights to Internet
5. Q5 meetings are conducted once a year
6. Q6 Press release is also called as
7. Q7 An interview involves Communication
   • a. telephonic b. face to face c. radio d. informal
8. Q8 What is the last stage of group formation?
9. Q9 Exit interview associates with
   • a. resignation of employee b. promotion of employee counselling of employee
   • d. assigning new task to eimployee
10. Q10 AIDA formula is related to
11. Q11 Which type of conference uses videu & audio system to transact or discuss matters with each
12. Q12 Inaugural session, technical session & valedictory session are the important part of which / 13. Research papers are presented by scientists, researchers & academicians in / 14. Crisis management is the work of
    • a. IT b. Public Relation department c. Technica! staff d. Social justice department
13. Q15 Creating a positive image & reputation of a company within the society is a prime responsibility
    • a. Secretary b. Chairperson c. Public Relation department Board of Directors
14. Q16 Day, date, time and venue are the important part of which type of organizational writing?
15. Q17 Terms of reference, procedure, findings & recommendations are the essential segments of which type of professional writing?
16. Q18 The signature block consists of the sign of
17. Q19 Which of these qualities are important in a group discussion? ——
18. Q20 meetings are called expressly for one issue at a time
19. Q21 The main purpose of the letter of -------------------- is to settle the claim 22, ---------------- means taken at a meeting
20. Q23 Employees speak frankly and fearlessly in a/an
    • a. promotion interviews under-stress interviews exit interviews punishment interviews
21. Q24 Webinar associates with
22. Q25 The agenda for the meeting is enclosed with
23. Q2 Answer any one out of three questions. 10 marks
    • a) Discuss the various types of conference and their disadvantages
    • b) Discuss the need for a committee and explain the different types of commiitees
    • c) Explain the different ty; es of interviews?
24. Q3 Answer any one out of three questions. 10 marks
    • a) Explain the measures that can be taken by an organization to promote External Public Relations,
    • b) What are the different types of meeting? Explain the role of chai: nan ina meeting
    • c) Draft a notice and agenda for the annual general meeting of RPL Auditors and Co. Also, draft Resolutions for the following:
    • a) Appointment of Auditors
    • b) Adopticn of common seal
25. Q4 Answer any one out of three questions. 10 marks
    • a) You had ordered 3 books from Amakon In, an online Bookselling company. Two of the books in the package received by you were in a damaged condition. Write a letter of complaint, asking for either a replacement or a refund. Use the Modified Block
    • b) You want to buy new range of sarees for your store. Write a letter of inquiry to Saroj Handlooms, inquiring about their prices and designs. Use a full-block layout
    • c) Draft a Sales letter to promote sale of a Shampoo in Semi- Block layout
26. Q5 Answer any one out of three questions. 10 marks
    • a) Your application for passport has not beer; processeu wispite of having submitted all required document Draft a letter under the RT! act for the same
    • b) A committee has been appointed to investigate the cause of declining sales in cosmetics. Draft an investigative report with suitable recommendations.
    • c) Rajesh Shah Purchased an A2 Washing Machine from Yudhan sales. However, within the warranty period of lyear, the machine stopped Operating and Sales failed to rectify the defect. The Manufacturers, A2 Ltd. were also unable to repair the machine. Draft a letter addressed to Consumer
27. Q6 A) Short any one short note) 5 marks
    • a) Types of conferences
    • b) Advantages of conferences
28. Q6 Summary writing: The of the Reserve Bank of India has said that the central bank in the process of implementing the reconimendations of the working group set up toreview the system of on-site supervision ev banks. This, he said, would ensure continuous and quick follow-up of corrective action in specific areas of supervisory concern identified} during the RBI’s annual inspection. Addressing the All India of Chartered Accountants, the governor said thata strong System of supervision was essential for a sound banking system.2 has to be an alert mechanism for monitoring compliance with} the prudential regulations and directives of the central bans.” The; RBI has stepped up initiatives to a system of end focused surveillance. In setung up the Department of Supervision in December, 1993, and the Board of Financia] Supervision in November, 1994, the RBI had put into place a regular quarterly system of off-site surveillance in March, 1996. In short, the su pervisory system has been considerably strengthened in the last few years, he i said. In addition to the supervisory system being revamped, the banks have been asked to strengthen their internal control machinery. He also emphasised the importance of the concurrent audit in the timely detection of irregularities and lapses. External auditors would have to play animportant role in maintaining the indness of the system. Mr. Rangarajan added that in addition to pre} iring the audit rep on financial statements, audi’ors are also requred to submit the long term audit report. Mr Ranga: that the reform process ‘ had started yielding results. Opera ing profits of the 27 PSBs had imp) oved from 5,629 crore 199. -95 to % 7,569 crore in 1995.96 5 marks

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