B.Com. (Financial Management) SEM II 2021 2022 May 2022 BUSINESS COMMUNICATION II Question Paper - Mumbai University | munotes

Questions asked in this paper

1. Q1 Candidate's leadership qualities can be tasted through?
2. Q2 Suggestions schemes are an example of ---------------------- communication
3. Q3 Catalogue, Price - list, and Product literature are sent by a seller in response to a Letter of
4. Q4 RTT stands
   • a. Rights toIdea Rights to Information Rule Rights to Internet
5. Q5 -------------------- meetings are conducted once a year
6. Q6 Press release is also called as
7. Q7 An interview involves ------------------- Communication
   • a. telephonic b. face to face c. radio d. informal
8. Q8 What is the last stage of group formation? Exit interview associates with ------------------,
   • a. resignation ofemployee promotion of employee counselling of employee
   • d. assigning new task to employee
9. Q10 Webinar associates with ----------------------,
10. Q11 Which type of conference uses video & audio system to transact or discuss matters with
    • d. Trade
11. Q12 Inaugural session, technical session & valedictory session are the important part of which
12. Q13 Research papers are presented by scientists, researchers & academicians in
13. Q14 Crisis management is the work of
    • a. IT b. Public Relation department c. Technical staff d. Social justice
14. Q15 Creating a positive image & reputation of a company within the society is a prime
    • a. Secretary Chairperson Public Relation department Board of Directors
15. Q16 Day, date, time and venue are the important part of which type of organizational writing?
16. Q17 Terms of reference, procedure, findings & recommendations are the essential segments of which type of professional writing?
17. Q18 The signature block consists of the sign of
18. Q19 Which of these qualities are important in a group discussion?
19. Q20 meetings are called expressly for one issue at a time
20. Q2 Answer any one out of three questions, 7 marks
    • a) Discuss the various types of conference and their disadvantages,
    • b) Discuss the different ingredients of group discussion
    • c) Explain the different types of interviews?
21. Q3 Answer any one out of three questions. 7 marks
    • a) Explain the measures that can be taken by an organization to promote External Public
    • b) What are the different types of meeting? Explain the role of chairman in a meeting a notice and agenda for the Annual General Meeting of Mahindra & Mahindra Co
22. Q4 Answer any one out of three questions. 7 marks
    • a) You had ordered 25 dozen dinner plates from ‘Messrs Glory Glass’ company. Most of the dinner plates have received by you was ina damaged condition. Write a letter of complaint, asking for either a replacement or a refund. Use a modified-block layout
    • b) You want to buy new range of sarees for your store. Write a letter of inquiry to Saroj Handlooms, inquiring about their prices and designs. Use a full-block layout
    • c) Draft a Sales letter to promote sale of a Shampoo in semi- block layout QS. Answer any one out of three questions. (07)
    • a) Your application for passport has not been processed inspite of having submitted all required document Draft a letter under the RTI act for the same
    • b) A committee has been appointed to investigate the cause of declining sales in cosmetics, Draft an investigative report with suitable recommendations
    • c) Rajesh Shah Purchased an A2 Washing Machine from Yudhan sales. However, within the warranty period of lyear, the machine stopped operating and Yudhan Sales failed to rectify the defect. The Manufacturers, A2 Ltd. were also unable to repair the machine. Draft a letter addressed to Consumer Redressal Forum seeking compensation. Use a full-block layout
23. Q6 Write short notes on any two of the following: 7 marks
    • a) Leadership in group discussion
    • b) Promotion interview
    • c) Advantages of conference
    • d) Agenda
    • e) Image building by PR

Read from the scan above, so a character or two may differ. The scan is the original.