B.Com. (Financial Management) SEM II ATKT BUSINESS COMMUNICATION Question Paper - Mumbai University | munotes

Questions asked in this paper

1. Q1 a) fill in the blanks with suitable potions (any 8) 8 marks
   • 1. Employees speak frankly and fearlessly in interview meetings do not follow strict rule of
   • 3. Members share an ideology in organizations
   • 4. A research paper is analysed at a
   • 5. Participants in a conference voting right (Have, Do not have , Sometimes )
   • 6. Public relation officers act as to the management management is handle by public relation professionals (Event, crisis, IT ) ( Righ to Information , Reserve to Information , Ritual to information )
   • 9. Application should be submitted to
   • 10. report may be in the form of a personai letter
2. Q1 B) state whether the following statements are True or False 7 marks
   • 1. Audience analysis gives you the basis fer presentation
   • 2. Interview are conducted by on person only
   • 3. Appraisal interview should be conducted every week
   • 4. Resolutions are recorded in the law book
   • 5. Agenda is kept a secret till the meeting begins
   • 6. Organizing a conference does not in value public relations
   • 7. Participants of a conference must carry their own food
   • 8. Guest speakers are sent thank you letters
   • 9. The internet is used by the PR department
   • 10. A press release must be greatly detailed
3. Q2 a) Discuss selection interview and its importance. (07
   • b) Write a note on stages of group dynamics. 8
   • c) Explain demerits of a conference. 7
   • d) Write a note on suggestion schemes. 8
4. Q3 a) As the supervisor manages of Aakland group of Hotus Pvt Ltd. Write a Letter of Inquiry to Rai Textile Pvt. Ltd, asking for a quotation For 2000 bed sheets and 4000 pillow covers. Use the compute block layout 7 marks
   • b) You have ordered 10 hand mixer from Rahi an online electronic goods selling company. one of the grinder received by you were ina condition Write a letter of complaint asking for either a replacement or a refund Use the modified block layout 8
   • c) A committee has been appointed to investigate the feasibility of starting a Ration Shap at Virar. Prepare a report with recommendations for the same. (10)
   • d) Prepare a Notice and Agenda for a Board meeting of Josh Industries, 5
5. Q4 A) Draft a Sales letter to promote the sales of electronic appliances. Use the 7 marks
   • b) Draft a letter addressed to the President, District consumer Redressal forum defective mabete said to you by Shalie Electronics. D . k Road , Mumbai Use the compute Block layout 8
   • c) A Ration card has not been issued to you in spite of having submitting all required documents. Draft a letter under the right to Information Act asking about the reasons for the delay 7
   • d) Summaries the following passage 1, The current business demand that the returns: has firms and companies running around in circles to achieve a: profit margin. Since, people are the prime movers behind any busi they are also the most vital link in the chain of corporate And the strength of the chain is only as strong as the weakest link is extremely important for Indian corporates to focus on this the human resources. In a newly established team, it is very that training and orientation are imparted to each employee, ino to enable them to perform the functions for which they have b recruited. Intellectual, operational or administrative skills as req should be imparted to every team member as this determines his competency. Without full knowledge of a job or a product, individual, however capable, would be a failure Building a performance-oriented culiure is not a very pleasant askig Pure gold cannot be separated from impurities without bur 4 Similarly, each individual must be pushed to his limits, to ensure he is exercising all the skills he possesses. Every employee must re proper performance plan and a career plan from the Periodic reviews to assess the performance vis-a-vi expectations is mandatory. Achievers should. beg generously rewarded and failure should beanalysed. Joint efforts be made by both parties (the non-performer and his superior) improve a poor performance. The organisation of the future will’ made up of stars. Stars are created, not born. Companies should stz to create an ambience and culture that nurtures achievers survived for too long without quality and performance norms
6. Q5 Write short notes (any 3)
   • a) Video — Conferencing,
   • b) Appraisal Interview,
   • c) Types of Meetings
   • d) Suggestion Scheme The AIDA formula

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