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Bachelor of Commerce (B.Com.) Introduction to Service Sector Syllabus - Mumbai University

This is the FY BCOM syllabus under NEP 2020, in force from the academic year 2024-25. The University still sets the earlier Choice Based syllabus below alongside it for ATKT candidates, so check which scheme your exam form names before you revise.

Introduction to Service Sector Syllabus.pdf
Major · Semester 2 · FY BCOM · 2 credits

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Syllabus for Introduction to Service Sector

Major · Semester 2 · FY BCOM · 2 credits

Module I: Concept of Services and Recent Trends in Service Sector

  • Services Introduction: Meaning, Characteristics, Scope and Classification of Services – Importance of service sector in the Indian context. Services Mix, - Product, Place,Price, Promotion, Process of Services delivery, Physical evidence and people. Opportunities and challenges in service sector.
  • Recent trends in service sector ITES Sector: Concept and scope of BPO, KPO, LPO and ERP. Banking and Insurance-FDI and its impact on Banking and Insurance Sector in India, Logistics: Net working – Importance – Challenges

Module II: Retailing and E-Commerce

  • Retailing Introduction: Concept of organized and unorganized retailing , Trends in retailing, Retail Format: Store format, Non – Store format, Store Planning, design and layout .Retail Scenario: Retail Scenario in India and Global context – Prospects and Challenges in India.
  • E-Commerce Introduction: Meaning, Features, Functions and Scope of E-Commerce-Importance and Limitations of E-Commerce. Types of E-Commerce: Basic ideas and Major activities of B2C,B2B, C2C. Present status of E-Commerce in India: Transition to E-Commerce in India,E- Transition Challenges for Indian Corporates.

REFERENCES

  • B usiness Organisation Management Maheshwari, Rajendra P ,Mahajan, J.P.,International Book House
  • Business Organisation, Maheshwari, Rajendra P, Mahajan, J.P., International Book House
  • Introduction To Commerce, Vikram, Amit, Atlantic Pub
  • A Course Book On Business Environment, Cherunilam,Francis, Himalaya Pub
  • Business Environment, Cherunilam,Francis, Himalaya Pub
  • Essentials Of Business Environment, Aswathappa,K., Himalaya Pub
  • Essentials Of Business Environment, Aswathappa, Himalaya Pub
  • Strategic Management, Kapoor, Veekkas, Taxmann
  • Strategic Management, David,Fred R., Phi Leraning
  • Strategic Management, Bhutani, Kapil, Mark Pub.
  • Strategic Management, Bhutani, Kapil, Mark Pub.
  • Entrepreneurship, Hisrich, Robert D, Mc Graw Hill
  • Entrepreneurship Development, Sharma, K.C., Reegal Book Depot
  • Service Marketing, Temani, V.K., Prism Pub • Service Marketing, Temani, V.K., Prism Pub
  • Management Of Service Sector, Bhatia, B S, V P Pub Page 24 of 36 Total 50 Marks:30 Marks External and 20 Marks Internal For Major Subject: 30 Marks with 2 Credits/ For Minor Subject with 2 Credits 30 Marks External DURATION: 1 Hour MARKS: 30 Any 2 out of 3 Q. 1 Answer the following (15 Marks) a. b. Q. 2 Answer the following (15 Marks) a. b. Q. 3 Answer the following (15 Marks) a. b. 20 Marks Internal
  • 1 Class Test (05 Marks)
  • 2 Assignment (05 Marks)
  • 3 Presentation (05 Marks)
  • 4 Group Discussion (05 Marks)
  • 5 Quiz (05 Marks)
  • 6 Case Study (05 Marks) Note: 1) Any Four out of the above can be taken for the internal Assessment.
  • 2 The internal Assessment shall be conducted throughout the Semester. Page 25 of 36

Reproduced from the University of Mumbai syllabus for Bachelor of Commerce (B.Com.) under NEP 2020, in force from the academic year 2024-25. Wording is as printed in that syllabus. Module numbering is as printed there too.

The complete syllabus

This subject is cut from the University circular for its year. Open a document here if you want the whole thing rather than a single subject.

PDF BCOM SEM I & II (2024 25) NEP NEP 2020 syllabus, in force from 2024-25 Read full PDF Read
PDF BCOM SEM - III & IV (2025-26) NEP NEP 2020 syllabus, in force from 2025-26 Read full PDF Read
PDF BCOM SEM - III & IV Additional 4 Credit Major (2026-27) NEP NEP 2020 syllabus, in force from 2026-27 Read full PDF Read
PDF BCOM SEM - IV Community Engagement Project (CEP) 2025-26 NEP NEP 2020 syllabus, in force from 2025-26 Read full PDF Read
PDF BCOM SEM - V & VI (2026-27) NEP NEP 2020 syllabus, in force from 2026-27 Read full PDF Read
PDF BCOM V & VI 2018 2019 Earlier Choice Based syllabus, still set for ATKT candidates Read full PDF Read
PDF BCOM III & IV 2017 18 Earlier Choice Based syllabus, still set for ATKT candidates Read full PDF Read
PDF Revised Question Paper Pattern Financial Accounting Auditing Sem III IV Question paper pattern for the earlier Choice Based scheme Read full PDF Read
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