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Bachelor of Commerce (B.Com.) FY BCom Sem 2 BCom Sem 2 (2016 2017) Sep 2016 ATKT BUS. COMMUNICATION Question Paper - Mumbai University | munotes

BCom Sem 2 (2016 2017) Question Paper, Sep.pdf
FY BCOM · 411 KB · 1 May 2025

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Older exam Sep 2016 - ATKT COMMERCE Semester-end · BCom sem 2 (2016 2017) → Newer exam Sep 2016 - ATKT ACCOUNTS Semester-end · BCom sem 2 (2016 2017) →

Questions asked in this paper

  1. Q1 Write short notes ( 3 out of 5 )
    • a) Important aspects of group discussions
    • c) Preparation for a meeting
    • d) Stages of group forming
    • e) Image Building in brief {2 odt of 3 15marks
    • a) Define Public Relation. What is the internal measure of Public relations?
    • b) Discuss advantages and dis advantages of conference? What are the types of Business Crisis?
  2. Q3 Write the following letters. (3 out of 5) The Ideal Book Dept. Assam is asking Arun Printing press to quote for the printing 15000 ‘Copies of catalogue of books; A copy of previous catalogue is enclosed. Draft a letter 15 marks
    • b) M/S Paramjit and Sons has placed an order with you for the first time and have asked for credit of three months. Their bankers are Punjab national Bank. Ask your bankers to take of the reference?
    • c) Draft promotional leaflets to promote a bock stall?
    • d) LIC company has lost the original copy of your policy , which you have to them, 1 e) Mahesh a Refrigerators from Nata enterprises, however he did not received the gift item with the refrigerators as promised through their advertisement, Although he reputedly requested that the gift be supplied to him they did not do so, complaint to the consumer forum to seek compensations?
    • (A) Define a report, discuss its characteristics of a good repot? The workers of'a large factory have been asking for revised in wages and housing dation, the management appoints a committee to invistage the merits of demand, notice cum agenda for the first board meeting of Snehal & Sons. Draft resolutions for 7
    • b) Declaration of
    • (C) Summarize the following White Collar mainly Clerical Staff in Private and Public Organisations, Have Always Enjoyed Best Privileges Available. They Have Access to the Best of Facilities Like an Air-Conditioned Well — Designed Office a Five — Day Week. These Employees, by Virtue of their Falling in the Definition of ‘Workman’ Under he industrial Disputes Act 1947, Enjoy the Protection of a and Also the Benefits of Pay Hikes Every Three to Four Years Till recently, white Collar Labour did not Have Much Accountability Which Resulted in Low Productivity Except in this Workers Believe in Doing Today’s Work on Day After Furthermore, Punitive Action against an Earring or Non-Perforrning Employee is Very ifficult Due to Complicated as Well as Tedious Procedures under the Indian Labour Laws, Which Employees and their Unions Take Full Advantage of. All this is Going to Hinder the Performance of Indian and Weaken their Competitive Edge against the Ongoing Deluge of Global Players into the Indian Market. As it is, Indian Products Having Enjoyed the Privileges of a protected Market for so Many Y are Having a Tough Time Facing the Competition. it is About Time that White Collar Employees in General and Labour in Particular Pulled Up their Socks and Secured their Own Jobs by helping their Employers save their Companies from Sinking. There should be a Strong Desire to Learn New Jobs Which Will Also Help in Similarly, One Must Have the Willingness to Develop New Skills. If Typists and Stenographers of Old had not Learnt Computer Operations (at least related to their jobs), their jobs would Have Become Redundant. It is Essential for Everyone to Acquire Multi Skills as Companies Cannot affords a very Large Work-Force. Employees Should Display Flexibility in their Work ‘Attitude, Adapt Themselves to Change, Work with a Greater Team Spirit and Develop Better Responses and a Sense of to the Organisation. Top Management Down to White and Blue Collar Workers Should Strive ensure that the Quality of their Service is the Best. Let us not Forget Charles Principle of ‘Survival of the Fittest’ which can be applied to this context
    • (A) fills up the blanks with the suitable word. 7
    • a) A presentation consists of slide show
    • b) An Interview involves communication
    • c) An jis in control of interview
    • d) Meetings do not follow
    • e) Meetings: have a agenda paper analyzed at
    • g) Public relations officers act as ( power face to face, interviewer, informal, fixed, conference, advices)
    • (B) Match the following, 8
    • d) Chairp rsons 4.formal expressions of decisions taken
    • e) Evaluation. 5. Ensures proper conduct of meetings
    • f) SWOT Analysis 6. Connects employees at various levels
    • h) Visuals Skills it 8. Continues process during an interview

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