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Bachelor of Commerce (B.Com.) FY BCom Sem 2 2022 2023 Apr 2023 COMMERCE Question Paper - Mumbai University | munotes

F.Y.BCOM SEM II APR.23 COMMERCE (100 MARKS) (PD 17 APR.23).pdf
FY BCOM · 1 May 2025

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Older exam Apr 2023 - ENVIRONMENTAL STUDIES Semester-end · 2022 2023 → Newer exam Apr 2023 - BUSINESS ECONOMICS II Semester-end · 2022 2023 →

Questions asked in this paper

  1. Q1 A) the blanks with correct option. (Any 10 marks
  2. Q1 Promotion refers to the that induces the customer to buy the services
  3. Q2 Services are highly
  4. Q3 Demand for services exceeds the maximum Capacity period
  5. Q4 ERM refers to management
    • c) relationship d) round is an example of non store retail format in India
  6. Q6 Unorganised retail outlets are mainly retail outlets,
  7. Q8 Retail manager is one of the careers in
    • a) Automated Teller Machine b) Any Time Money c) Automatic Talking Machine d)
  8. Q10 requires some paper work to obtain
  9. Q11 FDI of foreign in India,
    • B) State weather the following statement is true or false (any 10) 10
  10. Q1 Place and time plays important role in sevice marketing mix
  11. Q2 Services are tangible in nature
  12. Q3 Idea screening is required in service development cycle 4, Departmental store is non store format
  13. Q5 Zooning a mall refers to alioting floors on the basis of category
  14. Q6 Retail franching is a short term contract between two parties
  15. Q7 All most all banks in India issue ATM cards
  16. Q9 FDI is allowed upto 100% in banking sector
  17. Q10 The B2C transactions reduce distribution cost
  18. Q11 The brick and mortar stores are also known as on-line stores
  19. Q12 E-commerces permit audience sizing to the e-marketer Answer any two of the following (15)
    • a) Explain the meaning and characteristics of services
    • b) Discuss the scope of services
    • c) Explain the various stages in service development cycle
    • O.3 Answer any two of the foliowing 15
    • a) Distinguish between organised and unorganized retailing
    • b) Explain trends in Indian retailing
    • c) Explain guidles for store planning and layout
  20. Q4 Answer any two of the following
    • a) What is BPO? Explain its advantages
    • b) Explain the advantages and disadvantages of debit card
    • c) Explain the reasons for opening of Insurance sector to private parties,
  21. Q5 any two of the following 15 marks
    • a) What is E-commerce? Explain its features,
    • b) Explain the Importance of E-Commerce
    • c) What are the benefits of online marketing research to business?
    • f) Internet bar

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