BCom FY BCom Sem 1 Bccom Sem 1 2017 To 2018 March 2018 BUS. COMMUNICATION Question Paper - Mumbai University | munotes

Questions asked in this paper

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1. Q1 A. Explain the following terms in 2-3 sentences: (Any five) 10 marks
2. Q1 Business Etiquette
3. Q2 Jargon
4. Q3 Moodle
5. Q4 Upward Communication
6. Q5 Feedback
7. Q6 Kinesics
8. Q7 Barriers to communication
9. Q8 Twitter
   • B. Match the following: 5
   • a) Legal validity Clarity c) Cs of Communication
   • d) Physical Barrier
   • C. Fill in blanks with suitable option: 5
10. Q1 The process of giving an abstract idea a concrete form is called
11. Q2 Meetings, Speeches, Interviews are examples of
12. Q3 is a two way process
13. Q4 is a psychological barrier
14. Q5 is an informal channel of communication
15. Q2 Write short notes on: (Any Four) 20 marks
16. Q1 Process of Communication
17. Q2 Facebook as a social medium
18. Q3 Advantages of Oral Communication Need and importance of Downward Communication
19. Q5 of Internet
20. Q6 Disadvantages of Grapevine Answer the following questions: (Any two) (20)
21. Q1 Distinguish between Listening and Hearing. Discuss the ways to improve listening skills
22. Q2 Define Business Ethics. Explain the ways in which media ethics should be followed
    • Q.P. Code :19378
23. Q3 Define Barriers to communication. List and explain four psychological barriers to
24. Q4 Draft an application letter with Resume in reply to the following advertisement:- “Journey Travels Pvt. Ltd requires receptionists for their offices across India. Graduates with good communication skills may apply to Box 1001. The Times of India, D. N. Road, Mumbai 400001.” 10 marks
25. Q5 Draft the following letters. (Any four) 20 marks
26. Q1 You are applying for a course in Agricultural Communication at Ohio University, USA. Prepare your Statement of Purpose
27. Q2 You wish to start your own business and therefore wish to resign from your position as sales manager in ‘Roam Tours’, Mumbai. Draft your resignation
28. Q3 You have been appointed as the general manager at Acme Pvt. Ltd. Write a letter of job
29. Q4 Draft a recommendation letter for your junior who has given your name as referee in his application for the post of sales manager in another company
30. Q5 Write a letter of appreciation to your employee who has worked hard and proved his skills which helped in increasing the profit of your company
31. Q6 A. Write a paragraph in about 150 words: (Any One) 5 marks
32. Q1 Childhood
    • B. Read the following situation carefully and answer the questions given below: In spite of appointing qualified professionals, a jewellery firm in Mumbai was surprised to know that the sales were decreasing and there were many artisans’ issues. However, a rival firm, there had employed local artisans and was doing better. After a detailed investigation it was realized that the artisans were hesitant to approach the English speaking professionals. Also their orders were not understood which hindered the feedback 5
33. Q1 Identify and explain the barrier in the following situation. 3 marks
34. Q2 Discuss some means to overcome this barrier. 2 marks
    • Q.P. Code :19378 Please check whether you have got the right question paper
35. Q2 Gare
36. Q2 oft
    • Q.P. Code :19378
37. Q3 aR
38. Q2 THAT
39. Q3 fer. TH
40. Q4 BATS. A
41. Q1 Childhood Read the following situation carefully and answer the questions given below: (04) In spite of appointing qualified professionals, a jewellery Mumbai was surprised to know that the sales were decreasing and there were many artisans’ issues. However, a rival firm through had employed local artisans was doing better. After detailed investigation it was realized that the artisans were hesitant to approach the English speaking professionals. Also their orders were not understood which hindered the feedback
42. Q1 Identify and explain the the following situation. 2., Discuss some means to overcome this barrier 02 3 marks

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