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BCom FY BCom Sem 1 2022 2023 Dec 2023 BUSINESS COMMUNICATION Question Paper - Mumbai University | munotes

F.Y.B.COM SEM I BUSINESS COMMUNICATION (1 DEC.22).pdf
FY BCOM · 1 May 2025

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Questions asked in this paper

  1. Q1 All questions are compulsory
  2. Q2 All questions carry equal naarks
  3. Q1 a) Explain the following terms in 2 or 3 sentences (any five) 10 marks
  4. Q1 Decoding
  5. Q3 Horizontal communication
  6. Q5 Fake Listening
  7. Q6 Halo and Horn effect
  8. Q8 Feedback
    • b) Match the following 5
  9. Q2 Sender b. Encoding 4, E-commerce d. Time and distance
  10. Q5 e. Technical Language
    • c) Fill in the blanks choosing the best alternative from the ones given below is a form of Non-verbal communication 5
  11. Q2 -----------is an optional! part of business letters
  12. Q3 The Latin term----------is the source for english word communication 4, ------------ is an e-learning tool
  13. Q5 Listening is said to be -----------------,
    • a.positive act. b. a passive skill c. a difficult skill d. an unnecessary skill / VCD/ FYBCOM SEMI BUSINESS COMMUNICATION 3 HRS 100 MARKS
  14. Q2 Write short notes on (any four) 20 marks
  15. Q1 Body language
  16. Q2 Components in Process of communication Advantages and disadvantages of Diagonal communication
  17. Q4 Social media (any three)
  18. Q5 Types of feedback (any three)
  19. Q6 Characteristics of verbal communication
  20. Q3 Aaswer the following (any two) 20 marks
    • a) Define Listening. Discuss the obstacles to listening and write the measures to overcome
    • b) What is Corporate socia] responsibility? How is jt relevant in the business world? Discuss in detail any six Psychological barriers tu communication? What are the various means to overcome them? 2.4 Draft an application letter in response to the following advertisement. (10) "Wanted junior accountants for a reputed publishing house. Interested commerce candidates familiar with Tally and use of computers may send their application with resume within ten days to P.O.Box.No Times of India, Mumbai:400 005”,
  21. Q5 Draft the following letters:(any four) 20 marks
    • a) Rakesh wishes take admissicn for Postgraduate course jn finance in Business administration from Ohio university. He likes travelling-and Painting. Draft a Statement of
    • b) Draft a letter of recommendation for your marketing assistant who has yiven your name as referee in his application for the post of marketing Manager in another company, Rahul verma has been offered the post of Finance manager in Aditi India Electricals Ltd Draft a letter of acceptance on his behalf
    • d) Mr. Hardik has changed his residence from Indore to Pune. He has secured a job of sales executive at Bata Chemicals Ltd. Draft a letter of resignation from the Post of sales executive Mr. Mohan Jagtap of Accountants department ha worked overtime and achieved his sales
  22. Q6 a) Write a Paragraph in about 150 words (any one) 5 marks
    • b) Read the following carefully and answer the cuestions given below: Sampada is a senior manager of FISCO Software Ltd., She has to her credit twenty years of experience and is very loyal to her Organisation. She has fixed ideas of getting work done In her enthusiasm she constantly conveys work related ordes and instructions to her Her subordinates respect her sincerely but dislike her constant This has resulted in many young employees resigning from the Organisation,
    • i) Identify and explain the problem in given situation. 3
    • ii)Discuss the means to overcome the Problem faced by the employee 2

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