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Bachelor of Commerce (B.Com.) Six Sigma and ISO Syllabus - Mumbai University

This is the SY BCOM syllabus under NEP 2020, in force from the academic year 2025-26. The University still sets the earlier Choice Based syllabus below alongside it for ATKT candidates, so check which scheme your exam form names before you revise.

Six Sigma and ISO Syllabus.pdf
Major · Semester 4 · SY BCOM · 2 credits · 50 marks

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Syllabus for Six Sigma and ISO

Major · Semester 4 · SY BCOM · 2 credits · 50 marks

Module I: Six Sigma Unit I Introduction to Six Sigma

  • Overview of Six Sigma methodology
  • History and Evolution of Six Sigma
  • Key principles of Six Sigma: -
  • Challenges of Six Sigma
  • Levels of Six Sigma Certification
  • Six Sigma improvement process
  • Career options in Six Sigma.
  • Case study Motorola - https://pecb.com/article/six-sigma-a-case-study-in-motorola Dabbawallas - https://kadence.com/the-genius-of-mumbais-dabbawalas-a-model-of-six-sigma- excellence
  • Unit II : Six Sigma Methodology and Trends
  • Six Sigma methodology/Phases – DMAIC (Define, Measure, Analyse, Improve, Control) – Purpose, Main Activities and Tools & Techniques
  • Concept of Green Six Sigma, Fit Sigma, Lean Six Sigma
  • Techniques & tools used to accomplish Lean Six Sigma goals Case Study - https://funding.ryan.com/blog/business-strategy/lean-six-sigma-manufacturing-industry- case-studies/
  • Future trends in Six Sigma (Digital Transformation, Integration with Artificial Intelligence (AI) and Machine Learning (ML), Agile Lean Six Sigma, Focus on Sustainability, Remote Collaboration, and Virtual Teams)
  • Role of technology in Six Sigma implementation
  • Ethical Considerations in Six Sigma.

Module II: ISO Standards, Certification and Auditing Unit I Introduction to ISO Standards

  • Concept of Quality, Quality standards-Principles of quality standards.
  • ISO and its role in standardization
  • Benefits of ISO certification for organizations
  • Overview of common ISO standards- (ISO 9001 – Quality Management Systems, ISO 14001 – Environmental Management Systems, ISO 45001 – Occupational Health and Safety Management Systems, ISO 21001 – Educational Organisations). - Features, Benefit
  • The importance of continual improvement (Kaizen) in ISO standards Case study - https://www.bsigroup.com/en-IN/products-and-services/standards/iso-45001- occupational-health-and-safety/
  • Unit II : ISO Certification and Auditing
  • Improving standards -Utilizing tools like PDCA and root cause analysis.
  • Conducting audits- Types of ISO audits
  • Steps for a successful audit
  • Role of technology in simplifying ISO Compliance process
  • Linking ISO standards to sustainability goals.
  • ISO ethics and compliance

Reference Books

  • 1 Alan Larson, Demystifing Six Sigma- A Company -Wide Approach to Continuous Improvement, AMACOM, IBSN – 0-8144-7184-6
  • 2 Hubert k Ramprasad & Anwar EI-Homsi (2008), TPS-Lean Six Sigma – Linking Human Capital to Lean Six Sigma, Sara Books Pvt. Ltd.
  • 3 Graham Wilson, 1994, On Route to Perfection- A Guide to Achieving Six Sigma, IFS International limited, UK
  • 4 William Truscott, 2008, Six Sigma- Continual Improvement for Businesses, Elsevier
  • 5 R. Eric Reidenbach and Reginald W. Goeke, 2007, Strategic Six Sigma for Champions- Keys to Sustainable Competitive Advantage, Pearson Advantage
  • 6 Jiju Anthony, Ricardo Banuaelas, Ashok Kkumar (Ed) 2008, World Class Applications of Six Sigma, Elsevier India Private Limited.
  • 7 https://innocentrix.com/files/presentationintrosixsigma.pdf
  • 8 https://goleansixsigma.com/roles-lean-six- sigma/?srsltid=AfmBOorofQ0Jr52_wPOjo3jP6sFcOekOE_aBS1g8my0nprUvxYmKT6-Z
  • 9 https://asq.org/quality-resources/learn-about- standards?srsltid=AfmBOoqeme9hQQeUfB3BHERd4mKyFHNadDJWJVXX6uC4a9fv1N9TB LCp
  • 10 Iliemena, R. O., Amedu, J. M. I., & Goodluck, H. C. (2022). Sustainability in production of goods and services: Addressing ethical issues using the lean six sigma approach. Human resources management in changing times, 416-429
  • 11 https://www.siscertifications.com/iso-certification-for-education-institutes-india/

Reproduced from the University of Mumbai syllabus for Bachelor of Commerce (B.Com.) under NEP 2020, in force from the academic year 2025-26. Wording is as printed in that syllabus. Module numbering is as printed there too.

The complete syllabus

This subject is cut from the University circular for its year. Open a document here if you want the whole thing rather than a single subject.

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