B.Com In Financial Management SEM I 2017 2018 March 2018 BUS. COMMUNICATION Question Paper - Mumbai University | munotes

Questions asked in this paper

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1. Q1 Encoding is not a stage in the Communication Cycle
2. Q2 The Salutation is positioned just before the Body of the letter
3. Q3 Psychological barriers are also called Barriers of the Mind Written Communication is a type of Non-verbal Communication
4. Q5 Proxemics is the study of how people use the space around them to communicate
5. Q6 A tweet on Twitter can have maximum 280 characters Email is an offline correspondence system
6. Q8 Vertical communication is a two way communication
7. Q9 A Post Script is a positioned just before the Complimentary Close
8. Q10 The Signature is an optional part of a Business Letter
   • Q. P. Code: 24638
9. Q2 (A) Illustrate and explain the Process of Communication. 7 marks
   • (B) List and explain the differences between Horizontal and Vertical Communication. 8
   • (C) List and explain in brief any seven methods of Non-verbal Communication. 7
   • (D) List the advantages and disadvantages of Downward Communication in an 8
10. Q3 (A) What is meant by Personal Integrity at the Workplace? List and explain various ways of demonstrating it? 15 marks
    • (B) List and explain any five Barriers to Communication that exist in a classroom and suggest how these barriers can be overcome 15
11. Q4 (A) Draft an application with Bio- data in reply to the following advertisement: “Wanted a Secretary for Smith & Co. Exports Pvt. Ltd., Mumbai. Graduates with good communication skills will be preferred. Knowledge of Marathi will be an added advantage. Apply to The Managing Director, Smith & Co. Exports Pvt Ltd. Mumbai. Write the letter in the Complete Block layout 10 marks
    • (B) Ms. Lily White has been offered the post of Secretary with Smith & Co. Exports Pvt.Ltd., Whitefield, Bengaluru. Draft a Letter of Acceptance on her behalf Write the letter in the Modified Block layout 5
    • (C) Can Bank Financial Services Pvt. Ltd. Fort, Mumbai, requires a Junior Sales Executive, with excellent communication skills and an aptitude for sales for its newly opened branch office in Lower Parel, Mumbai. Draft a Letter of Application with Bio —Data addressed to The Managing Director, Can Bank Financial Services Pvt.Ltd., Fort, Mumabi. Use the Complete Block layout 10
    • (D) . Mr. John has decided to resign from his position as an Accountant with ‘Growth Financial Services Pvt.Ltd.’, Mumba to seek a better position in a Multinational Company. Writea Letter of Resignation on his behalf. Use the Semi Block layout 5
12. Q5 Write Short the following (Any Three): 15 marks
13. Q1 The Need and Importance of Business Communication
14. Q2 Advantages of Social Media
15. Q3 Consensus as a Channel of Communication Disadvantages of Written Communication

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