KSLU Solved Question Papers
Business Communications
Previous Year Question Paper with Solution
B.B.A. LL.B. (Five Years) · Sem 3
2023 Sep Examination
munotes.in
Mumbai
B.B.A. LL.B. (Five Years) Sem 3 Business Communications 2023 Sep Question Paper with Solutions
First published on munotes.in on 21 October 2026.
Published by munotes.in, Mumbai.
Model answers written and edited by the munotes.in editorial desk.
Passages from this volume may be quoted, in print, online or by an AI system, with credit: name munotes.in and link to this volume's page. The volume may not be reproduced as a whole. Full terms at munotes.in/content-license.
munotes.in is an independent study resource for students of Karnataka State Law University. It is not affiliated with Karnataka State Law University, and is not endorsed by it.
The University does not publish an official answer key for this paper. The answers in this volume are model answers, written to show how a full-mark answer is built. They are a study aid, not an authority on what an examiner marked.
The question paper reproduced here is the paper as set by Karnataka State Law University at the 2023 Sep examination.
Contents
The questions below are the paper as Karnataka State Law University set it at the 2023 Sep examination, in the order it was set.
MarksPage
MarksPage
The Paper as Set
The questions in this volume are the questions asked at the 2023 Sep examination, reproduced as Karnataka State Law University set them, in the order it set them. Long reading passages are shortened to their first and last lines and our summary; the original paper prints them in full. Only the answers are ours. See the original question paper.
Duration 3 hours · Total marks 80 · 20 questions answered
Instructions printed on the paper
- N.B. (1) Answer all five Units. (2) One essay type question and short note/problem is compulsory from each Unit. (3) Figures to the right indicate marks. (4) Answer should be written either English or Kannada completely.
How to use this volume
Solve the paper first, under exam conditions and against the clock. Then read the answers here and mark your own. Reading a solution before attempting the question feels productive and teaches very little, because recognising an answer is not the same as being able to write one.
Q1
Unit 1
(a)Explain aspects of body language.[10]
Answer
For full marks, cover: what body language is; its aspects grouped in five families: movement of the body (face, eyes, head, hands, posture and walk), contact and distance (touch, space and seating), the voice (pitch, pace, volume, pauses, fillers, silence), appearance and surroundings (dress, grooming, the office and desk), and time; for each aspect, what it signals and how it is used well, with examples from interviews, offices, banks, courts and video calls; a caution on reading the aspects together; a table; and a conclusion.
Meaning
Body language is the part of communication carried by the body and its surroundings rather than by words. It tells others how we feel about them, about the subject and about ourselves. Its many forms are called its aspects. They fall into five families.
A. Movement of the body
1. The face. The face shows pleasure, surprise, doubt, annoyance and worry within a second. A bank officer who greets a nervous first-time borrower with a relaxed face puts him at ease. A raised eyebrow at a colleague's suggestion can end the discussion before it begins.
2. The eyes. Eye contact shows attention and sincerity. A candidate at an interview looks at each member of the panel in turn, not only at the chairperson. On a video call, looking at the camera rather than the screen gives the effect of eye contact. Looking down while answering a hard question suggests uncertainty.
3. The head. Slow nods tell a speaker to go on. Rapid nods suggest impatience: "Yes, yes, finish". A head held high suggests confidence; a bowed head suggests submission or shame.
4. The hands. Gestures may stand in place of words, such as a raised hand asking for a turn to speak. They may also draw a picture of the words, as when a speaker shows a rising trend with an upward sweep. Others leak nerves, like twisting a ring or tapping a pen. An advocate addressing a judge keeps his hands still and open. Pointing a finger at a witness looks like bullying.
5. Posture and walk. A straight back and squared shoulders signal readiness. A slight forward lean shows interest in what the other person says. A brisk, steady walk into a meeting room signals purpose; a shuffle signals reluctance.
B. Contact and distance
6. Touch. In Indian business settings touch is limited mainly to the handshake, and many prefer a folded-hands greeting. A firm, brief handshake signals confidence. A limp one signals weakness, and a crushing one, dominance. Any further touch at work is best avoided.
7. Space and seating. Edward T. Hall named the study of space "proxemics" in 1963. He described intimate, personal, social and public distances. Seating also speaks. A manager who sits beside an employee for a review signals partnership. One who stays behind a wide desk signals authority. At a round table no seat is the head, which encourages open discussion.
C. The voice
8. Pitch, pace and volume. A low, steady pitch sounds calm and credible. Speaking too fast suggests nerves; speaking too slowly may sound like talking down. On the telephone, where the face is not seen, the voice carries the whole of this message. A call-centre agent's warm tone decides the customer's mood.
9. Pauses, fillers and silence. A short pause before a key figure gives it weight. Repeated fillers such as "um" and "you know" make a speaker seem unprepared. Silence after a question invites the other person to say more.
D. Appearance and surroundings
10. Dress and grooming. Clothes suited to the occasion and neat grooming signal respect for the other person. An advocate's robes and bands in court signal the office he holds as well as the person.
11. The office and desk. A tidy desk, a clean reception area and a visitor's chair that is not broken all tell a visitor how the firm treats people. Certificates on the wall, the size of a cabin and the placing of chairs signal status.
E. Time
12. Use of time. Arriving on time signals respect. Keeping a visitor waiting without apology signals the opposite. The speed of a reply also speaks: a complaint answered the same day says "you matter".
Reading the aspects together
No single aspect should be read alone. A person may fold his arms because the air-conditioning is cold. Aspects are reliable when several point the same way and fit the situation. They should also agree with the spoken words. Meanings differ between cultures, so a careful observer allows for background.
Aspects at a glance
| Family | Aspects | Example of a good signal |
|---|---|---|
| Movement | Face, eyes, head, hands, posture | Relaxed face, steady eye contact, open hands |
| Contact and distance | Touch, space, seating | Firm handshake, sitting beside, not across |
| Voice | Pitch, pace, volume, pauses, silence | Calm pitch, a pause before a key point |
| Family | Aspects | Example of a good signal |
|---|---|---|
| Appearance and surroundings | Dress, grooming, office, desk | Suitable dress, a tidy reception |
| Time | Punctuality, speed of reply | Arriving on time, a same-day reply |
Conclusion. Body language has many aspects. They are the movements of the face, eyes, head, hands and body, and touch, space and seating. The voice, appearance, surroundings and the use of time complete them. Each sends its own signal, and together they shape how a message is received. In interviews, offices, courts and on video calls, a person who manages these aspects makes his words more believable. Read together and in context, they also show what others feel but do not say.
The rest of the answers
The first answer is free. The rest come with the KSLU B.B.A. LL.B. Semester 3 solved papers.
You have read the question paper and its first answer in full. Buy the solved papers once and you can read every answer of every solved paper in this semester.
Solved papers: ₹499 Already bought it? Sign in
The question paper itself stays free, and so does the syllabus.
Found an error in this volume? Report it and we will check it against the paper.