KSLU Solved Question Papers
Business Communications
Previous Year Question Paper with Solution
B.B.A. LL.B. (Five Years) · Sem 3
2015 Jun Examination
munotes.in
Mumbai
B.B.A. LL.B. (Five Years) Sem 3 Business Communications 2015 Jun Question Paper with Solutions
First published on munotes.in on 21 October 2026.
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The question paper reproduced here is the paper as set by Karnataka State Law University at the 2015 Jun examination.
Contents
The questions below are the paper as Karnataka State Law University set it at the 2015 Jun examination, in the order it was set.
MarksPage
MarksPage
The Paper as Set
The questions in this volume are the questions asked at the 2015 Jun examination, reproduced as Karnataka State Law University set them, in the order it set them. Long reading passages are shortened to their first and last lines and our summary; the original paper prints them in full. Only the answers are ours. See the original question paper.
Duration 2½ hours · Total marks 70 · 12 questions answered
How to use this volume
Solve the paper first, under exam conditions and against the clock. Then read the answers here and mark your own. Reading a solution before attempting the question feels productive and teaches very little, because recognising an answer is not the same as being able to write one.
Q1Reports are written for various purposes. Explain at length the types of Routine and Special reports.[10]
Answer
For full marks, cover: why reports are written for various purposes, and the division by frequency into routine and special reports; routine reports: meaning, features, the common kinds (daily, weekly, monthly, quarterly, annual; output, sales, stock, attendance, cash, progress, inspection, annual reports), their usual form, merits and limits; special reports: meaning, features, the common kinds (inquiry into an event, feasibility, survey, committee, a report on a proposal or a complaint), their usual structure, merits and limits; a comparison table; an example of each from one firm; and a conclusion.
Reports and their purposes
Reports are written to inform, to record, to explain, to advise and to help decisions. Some purposes recur all the time: management must know every day how much was produced and sold. Others arise only once: a fire, a strike or a proposal to open a branch. Reports are therefore divided by how often they are made into routine reports and special reports.
A. Routine reports
Meaning. Routine reports, also called periodic reports, are made at regular, fixed intervals, in a fixed form, on matters that recur. They keep management continuously informed so that it can control the work.
Features.
- Made at fixed intervals: daily, weekly, monthly, quarterly or yearly.
- Prepared in a set format, often a printed or electronic form.
- Mostly factual: they record what happened, with little analysis.
- Prepared by the person in charge as part of normal duties, without special instructions.
- Short, so that they can be read and compared quickly.
Common kinds.
- Daily: production per shift, cash balance, attendance, sales at a counter.
- Weekly: stock position, orders received, complaints handled.
- Monthly: sales by region against targets, expenses against budget, progress of projects.
- Quarterly: financial results, performance of branches.
- Annual: the annual report to shareholders, with the Board's report and the audited accounts; annual reviews of departments.
- Inspection reports made after regular visits to branches or plants.
Usual form. A printed or electronic form with headings, or a short memo with a table: period, target, actual, variance and remarks.
Merits. They give a continuous picture, show trends, reveal problems early, and are quick to prepare and compare.
Limits. Filled in mechanically, they may be ignored or padded. They seldom explain causes, and they can multiply until no one reads them.
B. Special reports
Meaning. Special reports are made once, on a particular matter, usually on the specific instructions of a superior or a board. They deal with events, problems or proposals that fall outside the routine.
Features.
- Made once, when the need arises.
- Prepared on a specific instruction, with defined terms of reference.
- Analytical: they find causes, weigh options and draw conclusions.
- Usually end with recommendations.
- Often longer and in the full formal structure.
- May be written by an individual or by a committee.
Common kinds.
- Inquiry or investigation reports into an accident, a fire, a theft, a fraud or a serious complaint.
- Feasibility reports on a proposed project, such as a new plant or product.
- Survey reports, such as a market survey or a staff opinion survey.
- Committee reports on a policy question referred to a committee.
- Reports on proposals, such as buying new machinery or changing a supplier.
Usual structure. Title, terms of reference, method of inquiry, findings, analysis, conclusions, recommendations, signature and appendices.
Merits. They study a problem in depth, bring out causes and give management a reasoned basis for a decision.
Limits. They take time and cost money. They can become long and late, and their recommendations may be ignored if not followed up.
Routine and special reports compared
| Point | Routine report | Special report |
|---|---|---|
| Frequency | Regular, fixed intervals | Once, as needed |
| Instruction | Part of normal duties | On specific instruction |
| Subject | Recurring matters | A particular event, problem or proposal |
| Nature | Mostly factual | Analytical, with recommendations |
| Form | Fixed form or short memo | Full formal structure |
| Length | Short | Often long |
| Purpose | Control and record | Decision on a particular matter |
One firm, both kinds
In a garment factory, the floor supervisor sends a daily output report on a printed form. The sales manager sends a monthly sales report against targets. These are routine. When a fire damages the cutting section, the managing director appoints an officer to inquire. His inquiry report finds the cause and recommends new safety measures. When the firm considers a second factory, a committee prepares a feasibility report. These are special.
Conclusion. Reports are written for many purposes, and by frequency they are routine or special. Routine reports are periodic, fixed in form and mostly factual. They keep management informed so that it can control daily work. Special reports are made once, on instruction, about a particular event, problem or proposal. They are analytical and end with recommendations for a decision. An organisation needs both: routine reports to watch the course of business, and special reports to deal with what departs from it.
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