Workato
About this role
Workato is an integration and automation platform, an iPaaS, now positioning around enterprise AI agents, and it says half the Fortune 500 use it. This role sits between product engineering and support as the deepest technical escalation layer, which means you own hard customer problems end to end, from root cause analysis through to writing the code level fix. That is a genuine engineering job rather than a ticket queue, and at three years it is one of the more accessible technical roles in this edition. One thing to be clear eyed about before applying: the posting states the role works US hours, 8pm to 5am IST. That is a night shift, and it is the single most important detail here.
Who this is for
⚠️ Shift: the posting states plainly that this role requires working USA working hours, 8:00 pm to 5:00 am IST. Read that first. Everything below is secondary to whether a permanent night shift works for your life.
What the posting asks for:
- 3+ years of hands on software engineering experience, including time in a customer facing or escalation engineering role.
- Programming, database, API and UI expertise sufficient to resolve critical customer issues end to end.
- The communication range to work across engineering, support and customer facing teams.
Day to day: owning complex technical escalations coming from the success and support organisations and resolving them at code level; driving longer term improvements to how the product is built, debugged and supported at scale; and helping the company adopt AI across support workflows, tooling and troubleshooting.
Where the team sits: the Customer Engineering team is described as the intersection of product engineering and the success and support organisation, acting as the deepest technical escalation layer for the most critical customer issues.
Location and office reality: Hyderabad. The posting does not publish an office day policy, but it does specify the US shift.
Honest fit guidance: this is a good role for an engineer who likes debugging other people's systems and wants customer exposure early. It is a poor role if you want to build features on a roadmap. Do not apply because the years bar is low and then discover the shift, since the shift is the trade you are making.
What the posting asks for:
- 3+ years of hands on software engineering experience, including time in a customer facing or escalation engineering role.
- Programming, database, API and UI expertise sufficient to resolve critical customer issues end to end.
- The communication range to work across engineering, support and customer facing teams.
Day to day: owning complex technical escalations coming from the success and support organisations and resolving them at code level; driving longer term improvements to how the product is built, debugged and supported at scale; and helping the company adopt AI across support workflows, tooling and troubleshooting.
Where the team sits: the Customer Engineering team is described as the intersection of product engineering and the success and support organisation, acting as the deepest technical escalation layer for the most critical customer issues.
Location and office reality: Hyderabad. The posting does not publish an office day policy, but it does specify the US shift.
Honest fit guidance: this is a good role for an engineer who likes debugging other people's systems and wants customer exposure early. It is a poor role if you want to build features on a roadmap. Do not apply because the years bar is low and then discover the shift, since the shift is the trade you are making.
Apply on company site
Opens www.workato.com, the employer's own application page. Applying is always free.