Master of Management Studies (M.M.S) Operations Applications and Cases Syllabus - Mumbai University 2026

Course objectives

• 1 To introduce students to practical applications and real-world cases in operations management.
• 2 To equip students with analytical skills for identifying, diagnosing, and solving operational issues.
• 3 To develop capabilities to apply operational frameworks and tools to case-based scenarios.
• 4 To foster understanding of cross-functional integration and operational decision- making processes.
• 5 To cultivate strategic insights into best practices and effective problem-solving techniques in operations management.

Course outcomes

• CO1: Recall key concepts of Operations Management, including resource planning and process analysis
• CO2: Understand Manufacturing Resource Planning (MRP-I & II) and inventory management techniques using excel
• CO3: Apply workforce planning, aggregate planning, and scheduling techniques to optimize resource utilization
• CO4: Analyze investment decisions, plant operations, maintenance, and asset replacement strategies through financial modeling on Excel
• CO5: Evaluate cost estimation models for tendering, bidding, and financial feasibility in procurement and project management
• CO6: Design and create operations management frameworks for service industries (insurance, BPO/KPO, entertainment) to enhance efficiency and reduce costs

Unit 1 CO1, CO2 · 3 hours

Operations Management in Complex Situations Introduction to operations management in volatile, uncertain, complex, and ambiguous (VUCA) environments.

Unit 2 CO3 · 3 hours

Introduction to Resource Planning: Resource allocation. Types of resource Optimising resource in Lean Manufacturing set up.

Unit 3 CO4 · 3 hours

Workforce Planning Workforce allocation model. Labor optimization and shift planning. Case study: Workforce planning in service & manufacturing industries

Unit 4 CO3 · 3 hours

Aggregate Planning: Level and Chase Planning, Production smoothing, Backordering and stockout

Unit 5 CO4 · 3 hours

Production & Retail Applications: Manufacturing Resource Planning (MRP-I & II) concepts. Practical implementation of MRP on Excel

Unit 6 CO4 · 3 hours

Demand forecasting lead time calculations. Retail operations: Inventory management, SKU optimization.

Unit 7 CO3, CO4 · 3 hours

Supply Chain: Sustainability and Resilience Demand Driven supply Chain Circular Supply Chains Implementing reuse, recycling, and remanufacturing strategies. Carbon Footprint Reduction Measuring and minimizing emissions across the supply chain.

Unit 8 CO5, CO6 · 3 hours

Sustainable Logistics and Transportation Optimizing routes and adopting green transport modes. Reducing waste through eco-friendly packaging. Handling product returns and end-of-life management sustainably. Tracking sustainability KPIs and preparing reports. Adhering to global sustainability frameworks (e.g., ISO 14001, E SG).

Unit 9 CO5 · 3 hours

Quality Management: Identifying and mitigating risk (cases of healthcare, Construction and financial firms can be discussed) Implementing cloud based QMS for real time monitoring (Success stories of pharmaceutical and food industries may be discussed)

Unit 10 CO1, CO2, CO3 · 3 hours

Maintenance Strategies Predictive Maintenance (PdM) Using sensors and data analytics to predict failures before they happen Preventive Maintenance (PM) Scheduled maintenance to avoid unexpected breakdowns. Condition-Based Maintenance (CBM) Reliability-Centered Maintenance (RCM)

Unit 11 CO4 · 3 hours

Breakdown Analysis: Advanced Failure Prediction Techniques Failure Trend Analysis Identifying long-term patterns in equipment breakdown. Breakdown Cost Analysis Evaluating the financial impact of downtime and repair.

Unit 12 CO2, CO3 · 3 hours

Plant Operations Investment planning & asset replacement strategies. Maintenance & Robotic Process Automation (RPA) in operations

Unit 13 CO4, CO5 · 3 hours

Financial evaluation of operations: Cost-benefit analysis & optimal replacement periods (Excel models)

Unit 14 CO3, CO4 · 3 hours

Tendering Importance of Tendering in Operations Tender Lifecycle: From Invitation to Contract Award E-Tendering Platforms and Digital Procurement Case Study: Implementation of E-Tendering in Public Sector Projects may be taken

Unit 15 CO5, CO6 · 3 hours

Bidding Bidding Process in procurement and projects. Bid Evaluation Criteria: Technical, Financial, and Compliance Scores Case Study: Bid preparation using Excel for cost evaluation

Unit 16 CO3, CO4 · 3 hours

Contract Management Contract Management in Procurement Exploring the processes involved in managing contracts within procurement, Focusing on contract life cycle, performance metrics, and compliance monitoring.

Unit 17 CO2, CO3 · 3 hours

Negotiation: Understanding the role of negotiation in procurement, from supplier selection to finalizing contracts. Techniques for achieving win-win outcomes, managing vendor relationships, and handling price negotiations.

Unit 18 CO4, CO5 · 3 hours

Risk Management in Procurement and Contract Identifying Risks in Supplier Selection and Contracts Contingency Planning for Supplier Failures Case Study: Managing Supplier Risks During Global Disruptions

Unit 19 CO3, CO4 · 3 hours

Applications in Service Industries Operations in insurance, BPO/KPO, and entertainment sectors. Application of operations principles in service sector digital transformation. Case study: Process optimization in a BPO/KPO environment.

Unit 20 CO3 · 3 hours

Digital Transformation in Operations Integrating AI, IoT, and RPA for Smart Operations. Digital Twin Technology for Operations Optimization

Textbooks

• 1 Operations Management" by Nigel Slack, Alistair Brandon-Jones, and Robert Johnston
• 2 Operations Management: Processes and Supply Chains" by Lee J. Krajewski, Manoj K. Malhotra, and Larry P. Edition: 12th (Pearson)
• 3 Operations and Supply Chain Management" by F. Robert Jacobs and Richard B. Chase
• 4 Edition: 15th (McGraw Hill)

Reference Books

• 1 Production and Operations Analysis" by Steven Nahmias and Tava Lennon Olsen
• 2 Supply Chain Management: Strategy, Planning, and Operation" by Sunil Chopra and Peter Meindl
• 3 Service Operations Management: Improving Service Delivery" by Robert Johnston and Graham Clark