Master of Management Studies (M.M.S) Knowledge Management Syllabus - Mumbai University 2026

Course objectives

• 1 To introduce foundational theories, practices, and strategic importance of knowledge management.
• 2 To equip students with practical skills for implementing effective knowledge management systems.
• 3 To develop analytical capabilities to assess organizational knowledge assets and knowledge flow.
• 4 To foster understanding of knowledge sharing, collaboration tools, and organizational learning.
• 5 To cultivate strategic insight into addressing knowledge management challenges and opportunities.

Course outcomes

• CO1: Explain the fundamental concepts of knowledge management, including the distinction between data, information, and knowledge, and the importance of KM in business.
• CO2: Analyze knowledge creation models, sources, and acquisition techniques to enhance organizational knowledge processes.
• CO3: Evaluate knowledge sharing mechanisms, technological tools, and organizational strategies to overcome barriers in KM.
• CO4: Compare different types of Knowledge Management Systems (KMS) and propose effective implementation and evaluation strategies.
• CO5: Design knowledge retention strategies and organizational learning practices to sustain competitive advantage.
• CO6: Assess the role of KM in fostering innovation through technology, collaboration, and performance measurement. Unit/ CO Mapping Hours Content Module Assigned 1 Definition and Scope of KM: Understanding CO1, CO2 5 knowledge vs. data vs. information, Types of Knowledge: Tacit vs. explicit knowledge, Importance of KM in business: How KM improves efficiency, decision-making, and innovation, KM Lifecycle: Knowledge creation, storage, sharing, and utilization, Challenges in KM: Barriers to effective knowledge management. 2 Knowledge Creation Models: Nonaka- CO2, CO3 5 Takeuchi SECI Model (Socialization, Externalization, Combination, And

Unit 1 CO1, CO2 · 5 hours

Definition and Scope of KM: Understanding knowledge vs. data vs. information, Types of Knowledge: Tacit vs. explicit knowledge, Importance of KM in business: How KM improves efficiency, decision-making, and innovation, KM Lifecycle: Knowledge creation, storage, sharing, and utilization, Challenges in KM: Barriers to effective knowledge management.

Unit 2 CO2, CO3 · 5 hours

Knowledge Creation Models: Nonaka- Takeuchi SECI Model (Socialization, Externalization, Combination, And Internalization), Sources of Knowledge: Internal (employees, documents) vs. external (partners, customers, competitors), Techniques for Knowledge Acquisition: Market research, R&D, benchmarking, collaboration, Knowledge Transfer Mechanisms: Communities of practice, mentorship, cross- functional teams, Role of Leadership in Knowledge Creation: Fostering a knowledge- sharing culture. & Organisational Impact KM management Dimensions, Barrier to KM and IT Dimensions.

Unit 3 CO4 · 4 hours

Knowledge Sharing Processes: How knowledge is communicated across departments, Barriers to Knowledge Sharing: Cultural, technological, and organizational challenges, Role of Technology in Knowledge Sharing: Intranets, knowledge management systems (KMS), and social media tools, Collaboration Tools: Wikis, collaborative platforms, video conferencing, and cloud-based systems, Communities of Practice (CoPs): Facilitating informal knowledge sharing networks within organizations.

Unit 4 CO5, CO6 · 4 hours

Overview of KMS: Types of KMS (Document Management Systems, Content Management Systems, Enterprise Social Networks), Implementing KMS: Steps to successfully implement and manage KMS, Evaluating KMS: Metrics to measure the effectiveness of KMS, Enterprise Resource Planning (ERP) and KM Integration: How ERPs facilitate knowledge management, Best Practices in KMS Implementation: Case studies of successful KMS implementations in businesses.

Unit 5 CO4, CO5 · 4 hours

Knowledge Retention Strategies: Succession planning, mentorship programs, documentation of processes, Knowledge Loss: Managing knowledge loss due to employee turnover, retirements, or organizational changes, Organizational Learning: Creating a culture of learning through training, development, and reflective practices, Learning Organizations: Key features of learning organizations (e.g., continuous improvement, shared vision), Knowledge-Based Competitive Advantage: Leveraging knowledge for strategic advantage in the marketplace.

Unit 6 CO4, CO5 · 4 hours

Role of KM in Innovation: How effective KM fosters creativity and innovation in products, services, and processes, Innovation and Knowledge Sharing: Mechanisms that link KM and innovation (e.g., crowdsourcing, open innovation),

Unit CO5, CO6 · 4 hours

Emerging trends and Case Studies of KM- Driven Innovation: Examining real-world examples where KM has enhanced innovation, Technology and Innovation: Role of AI, Big Data, and other emerging technologies in KM and innovation, Measuring the Impact of KM on Innovation: Key performance indicators and success metrics for KM-driven innovation.

Text Books

• 1 Knowledge Management, Mruthyunjaya H.C., Prentice Hall.
• 2 Knowledge Management Systems and Processes in the AI Era by Irma Becerra- Fernandez & Rajiv Sabherwal, Richard Kumi, Routledge 3rd Edition.
• 3 Knowledge Management by Ganesh Natarajan and Sandhya Shekhar, Tata McGraw-Hill.
• 4 Knowledge Management in Organizations by Donald Hislop, Oxford 2nd Edition.
• 5 Knowledge Management in Theory and Practice, Kimiz Dalkir, MIT Press 3rd Edition.
• 6 Knowledge Management Challenges, Solutions, and Technologies by Irma Becerra- Fernandez, Avelino Gonzalez, Rajiv Sabherwal. Prentice Hall, 2004.
• 7 Knowledge Management by Elias M. Awad, Hassan M. Ghaziri. Prentice Hall, 2004.
• 8 Knowledge Management in Organizations by Donald Hislop. Oxford University Press.
• 9 Knowledge Management Tools and Techniques by Madanmohan Rao. Butterworth- Heinemann

Reference Books

• 1 Knowledge Management Tools and Techniques: Practitioners and Experts Evaluate KM Solutions by Madanmohan Rao, Butterworth-Heinemann.
• 2 Organisational Learning and Knowledge Management by William R. King, Springer.
• 3 Knowledge Management Challenges, Solutions, and Technologies by Irma Becerra-Fernandez, Avelino Gonzalez, Rajiv Sabherwal, Prentice Hall.
• 4 Working Knowledge: How Organizations Manage What They Know by Thomas H. Davenport & Laurence Prusak, Harvard Business Press.
• 5 The Knowledge-Creating Company by Ikujiro Nonaka & Hirotaka Takeuchi, Oxford University Press.