Master of Management Studies (M.M.S) Business Process Management for Risk and Performance Management Syllabus - Mumbai University 2026

Course objectives

• 1 To introduce students to core concepts and methodologies in business process management.
• 2 To equip students with practical skills for identifying, analyzing, and optimizing business processes.
• 3 To cultivate understanding of risk assessment methodologies within process management frameworks.
• 4 To enable students to apply performance management techniques to business processes.
• 5 To foster critical analysis of the role of technology and innovation in enhancing process efficiency and effectiveness.

Course outcomes

• CO1: Define key concepts, principles, and frameworks in Business Process Management (BPM), Risk Management, and Performance Management.
• CO2: Explain the relationship between BPM, risk mitigation, and organizational performance, and their role in achieving business objectives.
• CO3: Utilize process mapping, risk assessment techniques, and performance measurement tools to analyze and improve business operations.
• CO4: Evaluate risks and inefficiencies in business processes and recommend strategies for risk mitigation and performance enhancement.
• CO5: Assess the impact of BPM initiatives on risk reduction and overall business performance using industry benchmarks and best practices.
• CO6: Design business process improvement strategies, integrating risk management and performance optimization frameworks to enhance organizational efficiency.

Unit 1 CO1 · 3 hours

Introduction to Business Process Management: Definition of BPM Importance in organizations Key BPM concepts and lifecycle

Unit 2 CO2 · 3 hours

Business Process Modeling: Introduction to process modelling Flowcharts & BPMN Process mapping tools & software

Unit 3 CO3 · 3 hours

Business Process Analysis: Identifying bottlenecks Root cause analysis techniques Process efficiency metrics

Unit 4 CO4 · 3 hours

Business Process Design: Process redesign approaches Lean & Six Sigma principles Optimization strategies

Unit 5 CO5 · 3 hours

BPM Technologies: Overview of BPM technologies Automation & AI in BPM Integrating BPM with IT systems

Unit 6 CO6 · 3 hours

Business Process Implementation: Change management in BPM Stakeholder engagement techniques Case study on BPM implementation

Unit 7 CO5 · 3 hours

Performance Measurement in BPM: Importance of measuring BPM performance Key performance indicators (KPIs) Process metrics & dashboards Risk and Performance Management Frameworks

Unit 8 CO6 · 3 hours

Continuous Improvement: Continuous improvement methodologies (Lean, Six Sigma etc.) Agile and iterative BPM approaches Data-driven decision-making

Unit 9 CO4 · 3 hours

Case Studies and Applications of BPM in Various Industries: Kodak, Ford Motor, IBM Credit etc Case study analysis of BPM applications Industry best practices Challenges & success factors

Unit 10 CO6 · 3 hours

Project Work & Presentation: End-to-End Business Process Analysis: Business process project analysis Group presentations Review & feedback

Textbooks

• 1 Dumas, M., La Rosa, M., Mendling, J., & Reijers, H. A. (2018) Fundamentals of Business Process Management (2nd Edition, Springer)
• 2 Harmon, P. (2019) Business Process Change: A Business Process Management Guide for Managers and Process Professionals (4th Edition, Morgan Kaufmann)
• 3 Aguinis, H. (2019) Performance Management (4th Edition, Chicago Business Press)
• 4 Armstrong, M. (2021) Armstrong's Handbook of Performance Management: An Evidence-Based Guide to Delivering High Performance (6th Edition, Kogan Page)

Reference Books

• 1 Michael Hammer and James Champy, Reengineering the Corporation, Nicholas Brealey Publishing, (1995). Jeffrey N. Lowenthal, Reengineering the Organizations