Master of Management Studies (M.M.S) Quality Management Syllabus - Mumbai University 2026

Course objectives

• 1 To provide comprehensive knowledge of quality management principles, tools, and methodologies.
• 2 To equip students with practical skills in implementing and maintaining quality management systems.
• 3 To develop analytical capabilities to conduct quality audits, measure performance, and drive continuous improvement.
• 4 To foster understanding of quality standards and certifications such as ISO and Six Sigma.
• 5 To cultivate strategic insights into contemporary challenges, innovation, and best practices in quality management.

Course outcomes

• CO1: Define fundamental concepts, principles, and historical developments in quality management, including key contributions from Deming, Juran, and Crosby.
• CO2: Explain various quality management tools, techniques, and methodologies such as Six Sigma, Total Quality Management (TQM), and Statistical Process Control (SPC).
• CO3: Demonstrate the implementation of quality control and assurance strategies in real- world scenarios, using tools like Pareto Analysis, Cause-and-Effect Diagrams, and Failure Mode and Effects Analysis (FMEA).
• CO4: Examine international quality standards (ISO 9001, ISO 14001) and their impact on organizational performance, compliance, and continuous improvement.
• CO5: Assess different business excellence models and continuous improvement strategies like Lean and Kaizen for enhancing operational efficiency.
• CO6: Create and implement innovative quality management strategies to enhance organizational performance and sustainability.

Unit 1 CO1 · 3 hours

Introduction to Quality Management: Definition of Quality Evolution of Quality Dimensions of Quality Quality Philosophies (Deming, Juran, Crosby, Taguchi, Feigenbaum, Ishikawa) Quality and Competitive Advantage

Unit 2 CO2 · 3 hours

Total Quality Management (TQM): Principles of TQM Continuous Improvement (Kaizen) Customer Focus and Satisfaction Leadership and Strategic Planning in Quality Quality Culture

Unit 3 CO3, CO4 · 3 hours

Quality Management Systems (QMS): ISO 9000 Standards & Certification Implementation of QMS Documentation and Auditing Environmental Management Systems (ISO 14000)

Unit 4 CO3 · 3 hours

Statistical Process Control (SPC): Basics of Statistics in Quality Process Capability Analysis Acceptance Sampling Plans

Unit 5 CO4, CO5 · 3 hours

Six Sigma and Lean Manufacturing: Six Sigma Concept and DMAIC Lean Principles & Tools (5S, Kanban, Value Stream Mapping)

Unit 6 CO4, CO5 · 3 hours

Six Sigma and Lean Manufacturing: Integration of Lean and Six Sigma (Lean Six Sigma) Case Studies of Six Sigma Implementation

Unit 7 CO4, CO5 · 3 hours

Quality Improvement Tools and Techniques: Cause-and-Effect Diagram (Ishikawa) Pareto Analysis Failure Mode and Effects Analysis (FMEA) Benchmarking Poka-Yoke (Mistake-Proofing)

Unit 8 CO3 · 3 hours

Malcolm Baldrige Quality & Reliability and Quality Costs: Malcolm Baldrige National Quality Award (MBNQA) Definition and Importance of Reliability Reliability Measures (MTBF, MTTR, Availability) Quality Cost Categories (Prevention, Appraisal, Internal & External Failure Costs)

Unit 9 CO3, CO4 · 3 hours

Emerging Trends in Quality Management: Industry 4.0 and Quality

Unit 10 CO3, CO4 · 3 hours

Emerging Trends in Quality Management: Digital Quality Management AI in Quality Control Sustainable Quality Management

Textbooks

• 1 Bedi, K. (2006). Quality management. Oxford University Press.
• 2 Besterfield, D. H. (2018). Total quality management (5th ed.). Pearson
• 3 Juran, J. M., & Godfrey, A. B. (1999). Juran’s quality handbook (5th ed.). McGraw-Hill.
• 4 Montgomery, D. C. (2020). Introduction to statistical quality control (8th ed.). Wiley.

Reference Books

• 1 Mitra, A. (2021). Fundamentals of quality control and improvement (5th ed.). Wiley
• 2 Gupta, B. C. (2021). Statistical quality control: Using MINITAB, R, JMP and Python (1st ed.). CRC Press