Master of Management Studies (M.M.S) Operations Management Syllabus - Mumbai University 2026

Course objectives

• 1 To introduce basic principles, processes, and terminology of operations management in manufacturing and services.
• 2 To build conceptual understanding of facility layout, capacity planning, inventory control, and production scheduling.
• 3 To develop analytical skills in solving operational problems using tools like EOQ, MRP, value engineering, and forecasting.
• 4 To evaluate quality systems, lean principles, and sustainable practices in improving operational efficiency.
• 5 To foster students to propose innovative and context-specific solutions in global operations and supply chain environments.

Course outcomes

• CO1: RECALL basic concepts of operations management and cite its evolution
• CO2: ASSOCIATE the concepts of operations management and connect with business scenarios
• CO3: APPLY basic principles of operations management in production and operation functions
• CO4: EXAMINE the problems related to operations management in day-to-day functioning
• CO5: RECOMMEND solutions to the problems related to operations management
• CO6: PROPOSE innovative solutions related to operations management. Hours Unit / CO Content Assigned Module Mapping Introduction to Operations Management Meaning, evolution and importance in management, 1 Understanding goods and services, Transformation CO1 3 Process and its types, OM functions, Role of Operations Manager Process View of Operations Process Choice Decisions (Eg. Projects, Job-shop, flow- 2 CO3, CO4 3 shop and continuous flow), Product-process matrix, Process Design (Task, Activity, Process and Value Chain) in manufacturing and service industry, Process map (Flow chart), Process Analysis and Improvement Facility Location 3 Factors affecting location decisions, Location Planning CO3 3 Models (Center of Gravity, Load-distance, Factor Rating) Facility Layout Types of layout (Product, Process, Cellular Technology, 4 CO2 3 Fixed Position and hybrid) Performance measures for layout design Inventory Management I Nature of Inventory (RM, MRO, WIP, FG, GIT), Types 5 and Function of Inventory (Seasonal, Decoupling, Cyclic, CO2 3 Pipeline, Safety Stock), Inventory Cost (Inventory Carrying, Cost of Ordering, Cost of Shortages) Inventory Management II Inventory Classification (ABC, HML, XYZ, VED, FSN, 6 CO3 3 SDE, GOLF and SOS), Inventory Ordering Policies (EOQ, EPQ, ROP and Quantity Discounts) Capacity Planning Definition of Production Capacity, Measurement of Capacity, Ways of changing capacity, Economies of Scale, 7 CO5 3 Analysing Capacity Planning Decisions (Make or Buy Decisions), Aggregate Planning (Level Production and Chase Demand Strategy) Materials Requirement Planning (Master Production Schedule, Product structure, BOM, Lot 8 CO4 3 Sizing Rule (Lot for lot, Fixed Order Quantity, Periodic Order Quantity) Sequencing and Scheduling Scheduling Rules (Shortest Processing Time, Longest, 9 CO4 3 Processing Time, Earliest Due Date), Gantt Chart, Johnson's Rule (N Jobs on Two machine/ Three machine) Foundation of Quality Management Gurus - Walter Shewhart, Deming, Juran, Crosby, 10 CO2 3 Ishikawa, Tagochi, Ohno and Shingo, Core elements of Quality, Continuous Improvement, Cost of Quality Quality in Operations Management 11 Quality Control, Statistical Quality Control, Statistical CO2 3 Process Control, Quality Management System (QMS), Quality Assurance, Environment Sustainability Governance, Sustainable Development Goals, PDCA Cycle (Plan Do Check Act) Value Engineering: its aims, examples, advantages, stages, types of values (use, cost, esteem, exchange), steps of value 12 engineering, value engineering vs value analysis CO3 3 Value Analysis: Meaning, Stages of Value Analysis, Merits & Limitations Introduction to Logistics and Warehouse Management Mode of logistics, Vendor Managed Inventory (VMI), 13 software’s for warehouse management (Warehouse CO2 3 Management System- WMS), tools and equipment for material handling, Automating ware-houses Operations Strategies in a Global Economy Contemporary business situation, Competitive Priorities, 14 CO5 3 Elements of Operations Strategy, Operations Strategy in Services, Linking Operations with marketing Introduction to Operations Technologies Types of manufacturing automations, Automated 15 CO2 3 Production Systems, Automation Issues, Business Applications Lean Management Introduction to lean management in manufacturing and CO2 , 16 3 services, Theory of Constraints (TOC), Business CO3 Applications Demand Forecasting Qualitative (Educated Guess, Delphi Method, Survey of Sales Force, Historical Analogy) and Quantitative methods 17 (Moving Average, Weighted Moving Average, CO4 3 Exponential Smoothening), Short term, medium term and long term forecasting, forecast accuracy, Business Applications Introduction to Supply Chain Management Information and Material Flows, Supply Chain 18 Components (In-house and out-bound), Supply Chain CO2 3 Structure, Measures of Supply Chain Performance, Design of Supply Chain 19 Service Operations Management CO2 3 Nature of Services, Operations Strategies for Services, Challenges in Services Employee Productivity Productivity and Human Behavior, Work Method 20 CO2 3 Analysis, Work Measurements, Time Study, Learning Curves, Employees Health and Safety

Unit 1 CO1 · 3 hours

Introduction to Operations Management Meaning, evolution and importance in management, Understanding goods and services, Transformation Process and its types, OM functions, Role of Operations Manager

Unit 2 CO3, CO4 · 3 hours

Process View of Operations Process Choice Decisions (Eg. Projects, Job-shop, flow- shop and continuous flow), Product-process matrix, Process Design (Task, Activity, Process and Value Chain) in manufacturing and service industry, Process map (Flow chart), Process Analysis and Improvement

Unit 3 CO3 · 3 hours

Facility Location Factors affecting location decisions, Location Planning Models (Center of Gravity, Load-distance, Factor Rating)

Unit 4 CO2 · 3 hours

Facility Layout Types of layout (Product, Process, Cellular Technology, Fixed Position and hybrid) Performance measures for layout design

Unit 5 CO2 · 3 hours

Inventory Management I Nature of Inventory (RM, MRO, WIP, FG, GIT), Types and Function of Inventory (Seasonal, Decoupling, Cyclic, Pipeline, Safety Stock), Inventory Cost (Inventory Carrying, Cost of Ordering, Cost of Shortages)

Unit 6 CO3 · 3 hours

Inventory Management II Inventory Classification (ABC, HML, XYZ, VED, FSN, SDE, GOLF and SOS), Inventory Ordering Policies (EOQ, EPQ, ROP and Quantity Discounts)

Unit 7 CO5 · 3 hours

Capacity Planning Definition of Production Capacity, Measurement of Capacity, Ways of changing capacity, Economies of Scale, Analysing Capacity Planning Decisions (Make or Buy Decisions), Aggregate Planning (Level Production and Chase Demand Strategy)

Unit 8 CO4 · 3 hours

Materials Requirement Planning (Master Production Schedule, Product structure, BOM, Lot Sizing Rule (Lot for lot, Fixed Order Quantity, Periodic Order Quantity)

Unit 9 CO4 · 3 hours

Sequencing and Scheduling Scheduling Rules (Shortest Processing Time, Longest, Processing Time, Earliest Due Date), Gantt Chart, Johnson's Rule (N Jobs on Two machine/ Three machine)

Unit 10 CO2 · 3 hours

Foundation of Quality Management Gurus - Walter Shewhart, Deming, Juran, Crosby, Ishikawa, Tagochi, Ohno and Shingo, Core elements of Quality, Continuous Improvement, Cost of Quality

Unit 11 CO2 · 3 hours

Quality in Operations Management Quality Control, Statistical Quality Control, Statistical Process Control, Quality Management System (QMS), Quality Assurance, Environment Sustainability Governance, Sustainable Development Goals, PDCA Cycle (Plan Do Check Act)

Unit 12 CO3 · 3 hours

Value Engineering: its aims, examples, advantages, stages, types of values (use, cost, esteem, exchange), steps of value engineering, value engineering vs value analysis Value Analysis: Meaning, Stages of Value Analysis, Merits & Limitations

Unit 13 CO2 · 3 hours

Introduction to Logistics and Warehouse Management Mode of logistics, Vendor Managed Inventory (VMI), software’s for warehouse management (Warehouse Management System- WMS), tools and equipment for material handling, Automating ware-houses

Unit 14 CO5 · 3 hours

Operations Strategies in a Global Economy Contemporary business situation, Competitive Priorities, Elements of Operations Strategy, Operations Strategy in Services, Linking Operations with marketing

Unit 15 CO2 · 3 hours

Introduction to Operations Technologies Types of manufacturing automations, Automated Production Systems, Automation Issues, Business Applications

Unit 16 CO2 , CO3 · 3 hours

Lean Management Introduction to lean management in manufacturing and services, Theory of Constraints (TOC), Business Applications

Unit 17 CO4 · 3 hours

Demand Forecasting Qualitative (Educated Guess, Delphi Method, Survey of Sales Force, Historical Analogy) and Quantitative methods (Moving Average, Weighted Moving Average, Exponential Smoothening), Short term, medium term and long term forecasting, forecast accuracy, Business Applications

Unit 18 CO2 · 3 hours

Introduction to Supply Chain Management Information and Material Flows, Supply Chain Components (In-house and out-bound), Supply Chain Structure, Measures of Supply Chain Performance, Design of Supply Chain

Unit 19 CO2 · 3 hours

Service Operations Management Nature of Services, Operations Strategies for Services, Challenges in Services

Unit 20 CO2 · 3 hours

Employee Productivity Productivity and Human Behavior, Work Method Analysis, Work Measurements, Time Study, Learning Curves, Employees Health and Safety

Text Books

• 1 Operations Management, 9e by Norman Gaither, Cengage Learning
• 2 Operations management, 13e by William J Stevenson, McGrawHill
• 3 Operations Management: Theory and Practice, 3e, B. Mahadevan, Pearson

Reference Books

• 1 Production and Operations Management-S N Chary, Tata McGraw Hill
• 2 Production and Operations Management- Chunawalla & Patel, Himalaya Publishing
• 3 Operations Management for Competitive Advantage-Chase & Jacob, McGraw-Hill