Master of Management Studies (M.M.S) Managerial Communication Syllabus - Mumbai University 2026

Course objectives

• 1 To build students' understanding of the communication process and enable them to apply its principles in real-world managerial settings.
• 2 To enhance clarity and confidence in written and oral communication, with emphasis on business correspondence, reports, and digital etiquette.
• 3 To train students in active listening, feedback, and non-verbal communication for fostering effective interpersonal relationships.
• 4 To develop students’ ability to structure presentations, craft persuasive messages, and handle public speaking situations effectively.
• 5 To facilitate practical learning through role-plays, case discussions, and digital tools for communication in hybrid and remote workplaces.

Course outcomes

• CO1: Ability to use specific and direct language when giving instructions to and encourage open dialogue and sharing of diverse perspectives to reach mutually beneficial outcomes.
• CO2: Develop competency to give and receive feedback constructively.
• CO3: Develop listening and comprehension abilities for facilitation in decision making and problem solving and personal and professional development.
• CO4: Applying effective communication skills for the expression of emotions and demonstration of empathy to create strong relationships with colleagues and clients and to foster a collaborative environment.
• CO5: Create effective digital communication such as emails and social media posts and use video conferencing and collaborative tools to maintain clear communication with remote team members.

Unit 1 CO1 · 3 hours

Fundamentals of Communication - Introduction and Theory of Communication. - Definition, Cycle, Models, Strategies, Channels and Types. - 7 C’s of Communication. - Channels. - Barriers.

Unit 2 CO1, CO2, CO3 · 6 hours

Personality Assessment - Personality Development – - Self - discovery. - Developing a positive attitude. - Grooming. - Career Planning. - Stress Management. - Time Management.

Unit 3 CO1, CO2, CO3 · 3 hours

Listening Skills - Hearing Vs. Listening - Process, Principles, Types, Barriers

Unit 4 CO1, CO2, CO3 · 3 hours

Reading and Comprehension Skills - Developing Reading Skills. - Process, types and reading rate adjustment. - Tips for improving reading skills - Speed Reading - Reading Comprehension - Reading Business papers - Researching for Business - Review of a book/journal

Unit 5 CO3, CO4 · 3 hours

Developing Effective Writing Skills - Progression of thoughts /ideas - Paragraph writing. - Mechanics and Semantics of sentences. - Writing sentences that communicate - brevity, clarity, and simplicity. - Improving the tone and style of sentences. - Structure of Essays.

Unit 6 CO3, CO4 · 3 hours

Effective Writing Skills - Paraphrasing - Summarizing - Note –taking - Proof - reading - Editing - Comprehension - Precis Writing Types of Reports - Purpose and Scope of a Report. Fundamental Principles of Report Writing.

Unit 7 CO3, CO4, CO5 · 3 hours

Corporate Correspondence - Resume/CV/Profile, Cover Letters, E-mails, Etiquettes, Netiquettes - Appropriate usage of AI Tools

Unit 8 CO3, CO4, CO5 · 3 hours

Non-verbal Communication - Kinesics (body language), Oculesics (eye contact), Haptics (touch), proxemics (distance), Chronemics (use of time), Paralinguistics (vocalics)

Unit 9 CO3, CO4, CO5 · 3 hours

Presentation Skills - Public Speaking - Audience Analysis - Delivery Techniques (Impromptu, Manuscript, Memorized, and Extemporaneous.) - Visual Aids (PPTs, infographics, Audio-Visual Presentations, etc.)

Text Books

• 1 Asha Kaul, “Business Communication” - Eastern Economy Edition, Prentice – Hall of India Private Limited
• 2 Taylor & Chandra, “Communication for Business: A Practical Approach,” Pearson
• 3 Singh Nirmal, “Business Communication: Principles, Methods & Techniques, “Deep & Deep Publications, Delhi
• 4 Krishna Mohan & Meera Banerji, “Developing Communication Skills” MacMillan
• 5 Murphy, Hildebrandt & Thomas, “Effective Business Communication,” McGraw Hill.