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Master of Commerce (M.Com.) Total Quality Management Syllabus - Mumbai University 2026

Total Quality Management Syllabus.pdf
Elective course · Semester 1 · M.Com. Business Management · 4 credits · 100 marks

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Syllabus for Total Quality Management

Elective course · Semester 1 · M.Com. Business Management · 4 credits · 100 marks

Module I

  • Unit 1 Introduction
  • a Definition, Concept and Features of TQM, Evolution of TQM, Components of TQM, Benefits and Barriers of TQM, Quality
  • Planning, Dimensions of Quality,Cost of Quality, Cost of failure, Waste control
  • b TQM - Japanese Total Quality Control (JTQC), Total Quality
  • Management (TQM), Business Process Reengineering (BPR), Lean
  • Thinking and Six Sigma
  • Unit 2 Principles and Philosophies
  • a Eight Principles of TQM, Four Models of TQM, Design control, Tolerance and Variability, PDCA cycle, b)
  • TQM Concept, Principles and Practices From Quality Gurus to identify the concept of TQM - Deming (1986), Juran (Juran and Gryna, 1993), Crosby
  • (1979), Feigenbaum (1991), and Ishikawa (1985)- Juran’s quality trilogy, Crosby’s 10 points and Deming’s 14 Points customer requirements, quality improvement and Zero defects

Module II: Applications of TQM ( 2 credits)

  • Unit 3 Tools and Techniques
  • a Total Quality Management Tools- Concepts, benefits and Elements of Benchmarking, Features,Advantages and steps of Quality Circles, Taguchi Quality Loss Function
  • b Concept, features, goals and Methodology (DMAIC) of Sig Sigma, FMEA – Failure Mode and Effect Analysis – Concept and Categories, Kaizen –Concept and Principles, 5S Kaizen
  • Unit 4 Emerging issues in TQM
  • a Concept , Benefits and process of implementation of ISO- 9000, Concepts and Benefits of ISO- 14000, TPM (Total Productive
  • Maintenance)- Concept and Pillars
  • b QFD(Quality Function Deployment )- Concept and Phases, SERVQUAL – Concept and Dimensions, Emerging challenges in Quality Management

References

  • Total Quality Management by N.V.R Naidu, G. Rajendra New Age international, First Edition,Jan 2006 Total Quality Management by R.S Naagarazan ,New Age international,3e, 2015 10
  • Quality Control & Application by B. L. Hanson & P. M. Ghare, Prentice Hall of India, 2004.
  • Total Quality Management by V.S Bagad Technical Publications, First Edition, Jan 2008
  • Total Quality Management by S. RajaramDreamtechPress,First Edition, Jan 2008
  • Dale H Basterfield et al , Total Quality Management, Pearson 2013
  • N. Logothetis, Managing for Total Quality, Prentice Hall of India
  • R Mohanty, TQM in the Service Sector, Jaico Publishing House
  • Ross Joel & Susan Perry, Total Quality Management, Text, Cases & Readings, 3 rd Ed.

Reproduced from the University of Mumbai syllabus for M.Com. (Business Management) under NEP 2020, in force from the academic year 2023-24. Wording is as printed in that syllabus. Module numbering is as printed there too.

The complete syllabus

This subject is cut from the University circular for its specialisation. Open a document here if you want the whole thing rather than a single subject.

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