Master of Commerce (M.Com.) Bank Management Syllabus - Mumbai University

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Syllabus for Bank Management

Elective course · Semester 4 · M.Com. Banking and Finance · 4 credits · 100 marks

Module I: Administrative Structure of Banks (2 CREDITS)

Unit 1 Administrative Structure of Commercial and Cooperative Banks
1 Committees and Departments in Commercial Banks
Discuss the role and functions of key committees, such as credit, risk, and audit o
committees.
o Overview of important departments, such as credit, operations, compliance, and customer service.
o Analyze the interdepartmental coordination required for smooth functioning.
2 Administrative Structure of Cooperative Banks: Committees and Authorities
o Highlight the governance structure of cooperative banks, including elected
boards and member representation.
o Discuss the roles of committees like loan approval, audit, and grievance
redressal in cooperative banks.
3 Structure and Role of Treasury and Loan Recovery Departments
o Explain the importance of treasury management in liquidity, risk, and profitability.
o Discuss strategies and techniques for loan recovery, including legal processes
and resolution frameworks.
4 Duties and Responsibilities of the CEO of a Bank
o Outline the strategic and operational responsibilities of a bank CEO.
o Discuss leadership qualities and decision-making skills required to manage a bank effectively.
o Analyze case studies of prominent bank CEOs and their management styles.
Unit 2 Branch Structure and Operations
1 Structure and Staffing Pattern of a Bank Branch
o Explain the hierarchical structure of a branch, including roles like branch
manager, assistant manager, cashiers, and support staff.
o Discuss staffing patterns based on branch size, location, and operational requirements.
2 Control on Cash, Strong Room, and Lockers
o Discuss best practices for cash handling, strong room access, and locker management.
o Explain security measures, insurance, and regulatory compliance for cash and locker operations.
3 Role and Responsibilities of a Branch Manager
o Highlight the managerial, operational, and customer service roles of a branch manager.
o Discuss leadership and team management skills required for effective branch operations.
4 Importance and Techniques of Customer Relationship Management (CRM) at the Branch Level
o Discuss the significance of CRM in retaining and acquiring customers.
o Explore techniques like customer segmentation, personalized service, and feedback systems.
o Role-play activity: Simulate a CRM strategy for a retail banking branch.

Module II: Bank Management Practices (2 CREDITS) printed in the syllabus as Module III

Unit 3 Operational and Planning Practices
1 Allocation of Duties and Monitoring at Branch Offices
o Discuss the importance of clear duty allocation among branch staff.
o Explain monitoring techniques to ensure operational efficiency and compliance.
2 Target Allocation and Planning: Deposits and Loans
o Discuss the process of setting and monitoring deposit and loan targets at
branch and regional levels.
o Explore factors influencing deposit mobilization and loan disbursement planning.
3 Sources of Deposits: Factors Influencing Mobilization of Deposits
o Analyze the various sources of deposits (retail, corporate, NRI, etc.).
o Discuss marketing strategies for mobilizing deposits in different customer segments.
4 Information System Audit: Importance, Process, and Compliance
o Explain the objectives and scope of information system audits in banks.
o Discuss processes for ensuring compliance with IT security standards and regulations.
o Use case studies to demonstrate the consequences of weak information system controls.
Unit 4 Administrative Roles and Compliance
1 Structure of Board of Directors in Public, Private, and Cooperative Banks
o Explain the governance framework and board composition in different types of banks.
o Highlight the roles of independent directors and executive members.
2 Responsibilities and Code of Conduct for Board of Directors
o Discuss the fiduciary responsibilities and ethical conduct expected from board members.
o Analyze corporate governance practices in banks, including transparency and accountability.
3 Bank Audits: Internal Audit System and Statutory Audit
o Explain the objectives, scope, and process of internal audits in banks.
o Discuss the statutory audit framework and its role in regulatory compliance.
4 Human Resource Management in Banks: Recruitment and Training
o Explore the recruitment process for bank staff, including skill requirements and assessment techniques.
o Discuss the importance of continuous training and development programs in building staff competencies.
o Case study: Examine HR strategies in a leading bank to attract and retain talent.

References

1 K.C. Shekhar & Lekshmy Shekhar, "Banking Theory and Practice."
2 Indian Institute of Banking & Finance, "Bank Management."
3 Reserve Bank of India guidelines on bank administration and audits.
4 Research papers and case studies on bank management practices. Government and industry reports on HR management and compliance in banks

Reproduced from the University of Mumbai syllabus for M.Com. (Banking & Finance) under NEP 2020, in force from the academic year 2023-24. Wording is as printed in that syllabus. Modules are numbered in sequence here; in the syllabus itself, Module II is printed as Module III. The PDF above is the syllabus's own page, unaltered.

The complete syllabus

This subject is cut from the University circular for its specialisation. Open a document here if you want the whole thing rather than a single subject.

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