Master of Commerce (M.Com.) Commercial Bank Management Syllabus - Mumbai University 2026

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Syllabus for Commercial Bank Management

Mandatory course · Semester 1 · M.Com. Banking and Finance · 2 credits · 50 marks

Module I: (2CREDITS)

Unit 1 OverviewofCommercialBankinginIndia A) Overview of Commercial Banking in India - Role and Functions of CommercialBanks,IntroductiontoBankManagement,ManagementofBanksinRuralAreas.
B) Customer Relationship Management in Banks - Meaning and Objectives of CRMin banks, Strategies for Expanding Customer Base, BankingOmbudsmanScheme,CustomerRetention,HandlingCustomer Grievances, Services to Different Categories of Customers - Retail, Corporate, InternationalandRural
Unit 2 Evolving Trends in ModernBanking A) EvolvingTrendsinModernBanking–Internet Banking ,EFTservices, Outsourcing of Non- core Services, Introduction to Fintech and Block chain Technology.
B) Financial Inclusion – Need and Importance of Financial Inclusion, Micro CreditSHGs, RBI
Guidelines for Micro Credit, Portfolio Securitization, SHG-2, NRLM andSRLM,Priority
Sector andits Classification

Reference

Fundamentals of Commercial Banking ,Dr Kent S Belasco

Reproduced from the University of Mumbai syllabus for M.Com. (Banking & Finance) under NEP 2020, in force from the academic year 2023-24. Wording is as printed in that syllabus. Module numbering is as printed there too.

The complete syllabus

This subject is cut from the University circular for its specialisation. Open a document here if you want the whole thing rather than a single subject.

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