B.E. (Automobile Engineering) Total Quality Management Syllabus - Mumbai University 2026
The University has moved this degree onto NEP 2020 one year at a time. The first and second years are NEP 2020 syllabi; the third and fourth years are still examined on the REV-2019 'C' Scheme, which is what the University sets for them this year.
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Syllabus for Total Quality Management
Module 1: Introduction to Quality Management :
- A) Definitions of Quality, product quality and service quality; the evolution of quality; need for Quality Management, Quality statements and Policy, Customer orientation & satisfaction, Customer complaints, customer retention; Supplier partnership, Supplier rating & selection, CSI, Costs of Quality, Prevention, appraisal and failure aspects, Use of COQ for improving quality and performance, Designing for quality, Quality of design, Quality of conformance.
- B Basic concepts of TQM, TQM framework, Contributions of Deming, Juran and Crosby, Juran Triology , PDCA Cycle, Barriers to TQM; TQM principles; Strategic Quality Planning; Quality councils; employee involvement, motivation; Empowerment; Team and Teamwork; recognition and reward, performance appraisal.
Module 2: QC Tools:
- A) Seven QC Tools: Check Sheet, Histogram, Pareto Chart, Fishbone Diagram, Run Charts, Scatter Diagram, Process Flow Chart.
- B Seven QM Tools: Program Decision Process Chart, Tree Diagram, Affinity Diagram, Prioritization Matrix, etc. Bench Marking Types – Process, Product, Quality Improvement Tools: Why-Why Analysis, Root Cause Analysis, Poka Yoke (Mistake Proofing)
Module 3: Statistical Quality Control: 100% Inspection versus Sampling Inspection, Reasons for SQC.
- A) Acceptance Sampling: Concept of Producer Risk and Consumers Risk.
Text Books
- 2 Janakiraman B. and Gopal R.K.: Total Quality Management, Prentice Hall India, 2006. nd
- 5 Suganthi L. and Samuel A.: Total Quality Management, Prentice Hall India, 2006.
- 6 Evans J.R. and Lindsay W.M.: The Management and Control of Quality, 8 th Edition, 1st Indian Edition, Cengage Learning, 2012.
- 1 James R. Evans and William M. Lindsay, ―The Management and Control of Quality‖, 6 th Edition, South-Western (Thomson Learning), 2005.
- 2 Oakland, J.S. ―TQM – Text with Cases‖, Butterworth – Heinemann Ltd., Oxford, 3rd Edition, 2003. 70
Reproduced from the University of Mumbai syllabus for B.E. (Automobile Engineering) under REV-2019 'C' Scheme, in force from the academic year 2022-23. Wording is as printed in that syllabus. Module numbering is as printed there too.
The complete syllabus
This subject is cut from the University circular for its year. Open a document here if you want the whole thing rather than a single subject.