B.Com. (Transport Management) Business Etiquettes and Professional Grooming Syllabus - Mumbai University 2026
This is the FY BCom TM syllabus under NEP 2020, in force from the academic year 2024-25. The University still sets the earlier Choice Based papers alongside it for ATKT candidates, so check which scheme your exam form names before you revise.
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Syllabus for Business Etiquettes and Professional Grooming
Module I
- Unit I Business Etiquettes
- Business Etiquettes meaning, Understanding business etiquette, Minimum standards required by etiquette practice, Example of organizational culture, Knowledge and appreciation of courtesy and good manners at work.
- Unit II Professional Grooming
- Professional and Cultural Expectations, The values and expectations of different cultures, determining which etiquette style is best suited to particular cultures, Effective polite verbal communication, phone, letter and email etiquette.
References
- Barbara Pachter,(2015) Marjorie Brody. Complete Business Etiquette Handbook. Prentice Hall.
- Dhanavel, S.P. (2021) English and Soft Skills. Hyderabad: Orient BlackSwan.
- Koneru, Aruna. (2008) Professional Communication. Delhi: McGraw.
- Mahanand, Anand.(2013) English for Academic and Professional Skills. Delhi: McGraw, Print.
- Nancy Mitchell. (2015) Etiquette Rules: A Field Guide to Modern Manners. Wellfleet Press.
- Pease, Allan and Barbara Pease.(2005) The Definitive Book of Body Language. New Delhi: Manjul Publishing House..
- Rani, D Sudha, TVS Reddy, D Ravi, and AS Jyotsna. (2016) A Workbook on English Grammar and Composition. Delhi: McGraw.
- Raghu Palat, (2015) Indian Business Etiquette, Jaico Books.
- Rizvi, M. Ashraf. (2018) Effective Technical Communication. Delhi: McGraw.
- Sarvesh Gulati (2012), Corporate Grooming and Etiquette, Rupa Publications India Pvt. Ltd.
- Thomas Means (2009), Business Communication.
- Tengse, Ajay R. (2015) Soft Skills: A Textbook for undergraduates, Orient BlackSwan,
Reproduced from the University of Mumbai syllabus for B.Com. (Transport Management) under NEP 2020, in force from the academic year 2024-25. Wording is as printed in that syllabus. Module numbering is as printed there too.
The complete syllabus
This subject is cut from the University circular for its year. Open a document here if you want the whole thing rather than a single subject.