B.Com. (Banking and Insurance) Commercial Bank Management Syllabus - Mumbai University 2026
This is the Fourth Year BBI Honours syllabus under NEP 2020, in force from the academic year 2026-27. The fourth year is new in 2026-27, and the University runs it as two separate courses: Honours, and Honours with Research.
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Syllabus for Commercial Bank Management
Module I: Overview of Commercial Banking in India
- A) Overview of Commercial Banking in India - Role and Functions of Commercial Banks, Introduction to Bank Management, Management of Banks in Rural Areas.
- B) Customer Relationship Management in Banks - Meaning and Objectives of CRM in banks, Strategies for Expanding Customer Base, Banking Ombudsman Scheme, Customer Retention, Handling Customer Grievances, Services to Different Categories of Customers - Retail, Corporate, International and Rural and Portfolio Return and Risk under Single Index Model and Multi Index Model
Module II: Evolving Trends in Modern Banking
- A) Evolving Trends in Modern Banking–Internet Banking, EFT services, Outsourcing of Non- core Services, Introduction to Fintech and Block chain Technology.
- B) Financial Inclusion – Need and Importance of Financial Inclusion, Micro Credit SHGs, RBI Guidelines for Micro Credit, Portfolio Securitization, SHG-2, NRLM and SRLM, Priority Sector and its Classification
References
- Fundamentals of Commercial Banking, Dr Kent S Belasco
Reproduced from the University of Mumbai syllabus for B.Com. (Banking & Insurance) under NEP 2020, in force from the academic year 2026-27. Wording is as printed in that syllabus. Module numbering is as printed there too.
The complete syllabus
This subject is cut from the University circular for its year. Open a document here if you want the whole thing rather than a single subject.